Staff Engineer (Functional Consultant ServiceNow)

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That's where you come in!

LOCATIONS: Gurgaon/ Noida/ Pune/ Jaipur/ Bangalore/ Hyderabad

REQUIREMENTS:

• Experience: 6+ Years
• Proven experience as a ServiceNow Functional Consultant or similar role.
• Strong problem-solving skills and ability to work independently.
• In-depth knowledge of ServiceNow modules, including Incident Management, Change Management, and Service Catalog.
• Excellent written and verbal communication skills.
• Familiarity with XML, SQL, and ITIL best practices.
• Ability to lead and coach professional staff.

RESPONSIBILITIES:

• Lead and guide cross-functional teams in defining business requirements and translating them into technical solutions using the ServiceNow platform.
• Collaborate with stakeholders to design, configure, and implement ServiceNow modules and applications.
• Provide expertise in IT Service Management (ITSM), IT Operations Management (ITOM), and other ServiceNow areas.
• Conduct functional discovery workshops and process sessions to refine requirements.
• Develop functional process guides and workshop materials.
• Ensure successful delivery of ServiceNow solutions aligned with business needs.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.