Staff Consultant (Business Analyst - ServiceNow)

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 36 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That's where you come in!

REQUIREMENTS:

• Experience: 6+ Years
• Conduct in-depth analysis of existing business processes and workflows, working closely with stakeholders to identify pain points, inefficiencies, and areas for improvement.
• As a ServiceNow Business Analyst, you will be responsible for analyzing, designing, and implementing efficient and effective business processes within the ServiceNow platform.
• Collaborate with clients, end-users, and project teams to gather business requirements and translate them into ServiceNow functionality.
• Design and develop innovative business process solutions within the ServiceNow platform, utilizing best practices and industry standards. Create process documentation, including workflow diagrams, user stories, and functional specifications.
• In-depth knowledge of ServiceNow platform capabilities, including its various modules (ITSM, ITOM, HR, CSM, etc.)
• Strong understanding of business process management principles and methodologies.
• Experience with ServiceNow configuration, including workflows, forms, notifications, and user interface customization.
• Excellent analytical and problem-solving skills, with the ability to identify process gaps and propose effective solutions.
• Strong project management skills, with the ability to handle multiple priorities and meet deadlines.
• Knowledge of ITIL and IT service management processes is desirable.
   

RESPONSIBILITIES:

• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
• Planning, organizing, and monitoring the project to deliver high quality business solutions.
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
• Ensuring project quality of work meets defined governance, process standards and best practices.
• Reporting the status of all key metrics (e.g.: risk, scope, schedule, quality, customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.

Bachelor’s or master’s degree in computer science, Information Technology, or a related field.