In this Role, Your Responsibilities Will Be:
- Review past due accounts regarding the assigned customer portfolio, follow the standard collections process to initiate follow ups and continue contacting customers for past due receivable until payments are received.
- Run Aging reports and document all follow ups in the core system regarding status of payment on each accounts assigned.
- Work with Legal team to prepare and execute letters for delinquent customers.
- Assist in resolving allocations of unapplied customers receipts through follow up with various internal and external parties.
- Reconcile discrepancies and handle customer inquiries relating to accounting records and determine course of action.
- Making recommendations to resolve and prevent future payment delays.
- Work with Sales Coverage team, Sales Operation team, Account Receivable, and credit team to resolve billing, tax, and other issues.
- Submit regular reports on the status of unpaid accounts and any repayment progress to direct reporting manager.
- Identified and discussed issues attributing to account delinquency with management.
- Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
- Manage the correct invoicing of customers, the timely receiving of payment, and ensure that collections are done according to company policies and regulations.
- Ad-hoc task when assigned.
Who You Are: You integrate quantitative and qualitative information to draw accurate conclusions. You take personal responsibilities and processes for monitoring work and measuring results. You persist in accomplishing objectives despite obstacles and setbacks. You work cooperatively with others across the organization to achieve shared objectives and partner with others to get work done. You acquire data from multiple and diverse sources when solving problems. You provide timely and helpful information to others. For This Role, You Will Need: - At least 2 – 3 years’ experience in Collections required or background in finance preferred.
- Degree in Accounting, Finance or Business related is require.
- Excel knowledge is a must, Salesforce and Oracle knowledge is a plus.
- Highly motivated with the ability to work independently and strong organizations skills with the ability to multi-task.
- Able to work in a very fast paced environment and meet deadlines.
- Excellent time management with a proven capacity to manage multiple initiatives at a time or deliver within targets, through prioritization.
- Ability to understand and be conversant in relevant legal, regulatory and compliance issues.
- Proficient in Microsoft Office Including Word, Excel, Outlook, preferred.
- Excellent written and verbal communication skills in Indian and English.
Preferred Qualifications that Set You Apart: - Post-secondary education in accounting is preferred.
- Excellent computer skills in Microsoft Office applications and cloud-based applications.
- Knowledge of Oracle System is a PLUS
Our Offer To You: By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
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