Job Description
What if the work you did every day could impact the lives of people you know? Or all of humanity?At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.
Position Summary
Analyzes complex business problems to be solved with automated systems. Identifies gaps and provides technical expertise in business requirements for system functional specifications and scales new and current systems, processes and procedures in a cost-effective manner. Configures system settings and options; plans and executes unit, integration and acceptance testing to meet business requirements. Designs details of automated systems. Provide consultation to users in automated systems. Lead cross-functional linked teams to address business or systems issues. Be client-focused, working in conjunction with Professional Services and Outsourcing functions.
Job Responsibilities:
- Applies advanced wide-ranging experience and professional knowledge to provide solutions in creative and effective ways.
- Directs the application of existing principles and guides development of new policies and ideas. Understands the interrelationships of different disciplines.
- Works on complex assignments where problem solving requires in-depth evaluation of varying factors and practices/procedures must be determined.
- Enhances internal and external working relationships and networks with key contacts outside area of expertise.
- Adapts style to differing audiences and frequently advises others on complex matters that relate to the wider business and require persuasion.
- May train and mentor junior level staff.
Experience:
- 8+ years of experience working in a support organization preferably Biotech, Life Sciences, or related industry including corporate and field staff
- Extensive CRM experience, preferably Zuora
- Knowledge with subscription systems
- Understands best-in-class support and best practices
- Experience working with CRM and ERP, preferably SFDC and SAP
- Strong analytical, written and verbal communication skills.
- Ability to position initiatives, decisions, and outcomes to diverse audiences.
- Ability to collaborate and communicate across all levels of the organization and effectively balance commercial and operational needs
- Ability to handle multiple tasks, embrace change, and innovate in a fast-past environment
- Ability to effectively lead, plan and execute on plans for process improvement
Preferred experience:
- Hands-on experience with Zuora, SFDC and SAP
- JIRA/Confluence knowledge and ServiceNow
Experience/Education
Typically requires a minimum of 5 years of related experience with a bachelor’s degree in Computer Science, Information Science or Engineering.
Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.
