Job Description
What success looks like in this role: • Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements. • Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. • Escalates complex problems to the Remote Support Engineering staff or Field Engineering. • Typically provides technical support for Internal and External customers. • Escalates complex problems to higher level of expertise within organization. • Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employeesYou will be successful in this role if you have:• High School diploma • Excellent verbal and written communication. • Willingness and ability to work in shifts (24 x 7). • Good Knowledge on Operating Systems, Hardware, Networking and MS Applications. • Multitasking and coordination skills. • Team Player. • Well versed with technology (understanding of networks, monitoring, DBMS, Windows). • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.). • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutionsUnisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
