Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist
In this role, you will:• To work with Engineering, Platform, DevOps teams to enable SRE/Service support model function, which will support production services using best practices in incident, change, release and problem management. • Acting as primary co-ordination point for service issues escalated by external support teams.• Assisting cross-functional teams with change and release management – the path to live• Supporting and promoting a culture of continuous monitoring by recording and publishing services performance reports against stated service quality attributes. • Driving incident resolution - technology or process, across technology teams, stakeholders and management where required• Identify any necessary changes to the contingency / resilience requirements during the life on a service.• Adopt best practices for monitoring, logging and alerting for both production and non-production environments.• Managing Service Inventory, plan platform rebuild schedules, work with relevant teams to schedule and drive routine activity runs• Routine review of production services for capacity review planning and adopt optimization methods for platform cost optimizations
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