SRE II

Play a key role in ensuring system reliability at one of the world’s most iconic and largest financial institutions.

As a Site Reliability Engineer II at JPMorgan Chase within the Global Finance Technology group, you will use technology to solve business problems and leverage software engineering best practices as we strive towards excellence. This role often works independently to execute small to medium projects, but you will also have the opportunity to collaborate with cross functional teams to continually improve your level of knowledge about JPMorgan Chase’s business and relevant technologies.

Job responsibilities

• Contribute as part of a global team to design, implement & maintain scalable highly available resilient systems for Finance and Regulatory Reporting domain
• Participate on initiatives for establishing and improving SRE best practices including monitoring Alerting, Incident response & Automation.
• Collaborate with Development and Business Operation teams to enhance reliability, performance & scalability of our applications portfolio.
• Implement DevOps methodology toolset such as CI/CD pipeline, Infrastructure as code & Automated deployments. 
• Monitor and improve system observability using tools such as Prometheus, Grafana, ELK stack, Dynatrace, Control+M, etc. 
• Optimize system performance and ensure compliance with security and regulatory standards. 
• Participate on incident management and troubleshooting efforts ensuring minimal service disruption. 
• Analyze system failure and conduct Root cause analysis to prevent future incidence.     
• Recognizes the toil within your role and proactively works towards eliminating it through either system engineering or updating application code.
• Understands observability patterns and strives to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis.
• Implement and refine error budgets and SLI/SLO/SLA to improve reliability. 

Required qualifications, capabilities, and skills.

• Formal training or certification on software engineering concepts and 2+ years applied experience.
• Hands-on experience in SRE principles and DevOps tools. 
• Proficiency in at least one Programming Language such as Python, GO, Shell, etc.
• Familiar with observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Splunk, and others.
• Familiarity with containers or a common Server OS such as Linux and Windows
• Emerging knowledge of software, applications and technical processes within a given technical discipline (e.g., Cloud, artificial intelligence, etc.)
• Emerging knowledge of continuous integration and continuous delivery tools like Jenkins, GitLab, etc.
• Intermediate hands-on expertise in at least one relational database (e.g., SQL Server, Oracle, Postgres) and Scheduling tools like Control-M, Autosys, etc. 
• Ability to work in a large, collaborative team distributed globally. Demonstrates the willingness to vocalize ideas with peers and managers.
• Eagerness to participate in learning opportunities to enhance one’s effectiveness in executing day-to-day project activities.

 Preferred qualifications, capabilities, and skills

• General knowledge of financial services industry
• Familiarity with ITIL framework and incident management processes

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.