Amazon employs more than 1M staff worldwide and our team’s goal is to pay our employees accurately and on time, with the highest customer obsession and controller-ship, at the lowest cost to Amazon. We are looking for an enthusiastic candidate to join the fast paced world of Payroll operations.
Key job responsibilities
• Audit and analyze the quality of resolved Ticket correspondence (Process and Communication)
• Analyze performance indicators, trends and develop a standard to report out to Managers.
• Manage escalations coming through different channels by engaging right stakeholders
• Support Anytime Pay process as funders
• Reporting the performance of the Analyst on a weekly and monthly basis.
• Conduct trainings for the new hires on process.
• Build training content and shadow classroom sessions related to process.
• Build quality tips and share them through Flyers
• Share weekly Huddle document and important updates with team
• If a Ticket quality Analyst identifies any incomplete information in internal SOP they also take responsibility to fix the Content by liaising with stakeholders.
• On a continual basis, identify process, procedural gaps or wastes existing within Ticket quality team and operations teams and bring it to the notice of A&G leadership to get it fixed.
• Should actively participate in JDI, Kaizen Activities, drive the OE culture within the team.
• Usage of MS Office (Excel, Power point presentation being important) to generate reports and create training contents.
- Bachelor's degree in accounting and commerce (B. Com)
- Knowledge of Excel at an advanced level
- Experience with Microsoft Office products and applications
- 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.