Job Description
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Description
The System Integration Consultant leads the workstream responsible for 3rd party integrations, automations, and the implementation of complex Sabre products in agency conversion projects.
responsibilities:
- Takes ownership of Product portfolio blue-print from Sales Engineer and/or Product & Technology Consultant until deployment and setup is completed
- Document and share best practices, and be the API subject matter expert for internal and
- external stakeholders
- Responsibility for delivery of system integration at customer conversion projects from planning to delivering
- Planning - responsible for highly structured due diligence engagements to make it a successful transition
- detailed understanding of customers end-to- end business operation, technologies and system architecture including interfaces
- Design of end-to-end workflow in accordance with operational improvements proposed by Sales Engineer and/or Product & Technology Consultant
- Delivery of detailed technical business scoping document, which identifies all cutover critical elements and highlights risks
- Due Diligence executed in collaboration with Delivery Leads
- Delivery
- Installs and configures complex and/or non-standard Sabre products
- Ensures successful integration and configuration of all required interfaces (e.g. Mid/Back Office, Corporate Booking Engines etc.)
- Works closely with technology partners to ensure successful implementation and integration of their respective products
- Owns Sabre installations in complex customer environments including network configuration
- Executes in depth introductions and trainings to customers ambassadors for complex and/or non-standard Sabre or tech partner products
- Supports change management processes to help the adaption to a new system environment
- Engages other experts, developers, and resources as appropriate (Internal and external).
- Identifies new technical opportunities for products, services, and revenue generation to feedback to the Sabre product organization
- Customer onsite assistance with floorwalking in a day-to-day operations (responsibility for complex products and smooth operation of end-to-end workflow)
- Engages with Sales Engineer and/or Product & Technology Consultant during conversion as required to establish customer relationship
- Enables smooth transition to Product & Technology Consultant once conversion is complete.
- Work closely with customer support teams & across all operational verticals
Role Perfromance metrics:
- Conversion performance against plan
- On-time delivery
- Customer satisfaction
- Delivery within planned budget
- YOY efficiency gains in conversion approach
Professional Background:
- Proven technical experience in customer facing situations primarily focused on consulting positioning and implementing technical proposals and solutions within the travel industry
- Very strong Communication & presentation skills, experience engaging all levels both internal and external stakeholders
- In-depth experience of working with Corporate and Leisure travel agencies across the region
- Experienced in interpreting complex technical requirements and articulate them and simplify them for commercial leaders
- Strong understanding of SOAP and REST API schema, design and webservices
- Technical expert of development tools, including API’s (SOAP, REST & GraphQL) Web Services
- Knowledge of JavaScript, Typescript, Visual Studio code and Reactjs preferred
- Good understanding of multi-tier application architecture and protocols, familiarity with product and software development process
- Proactive approach to technical problem solving and customer engagements
- Ability to analyze, identify and resolve complex problems in daily operations
- An innovative thinker who has the ability to approach situations from a different yet logical perspective
- Detailed knowledge of Sabre solutions
- Ability to coordinate and execute multiple projects simultaneously with minimal supervision
- Understands the complexity of a fast-paced technology business and works well in a matrix organization.
- Fluent in English; further languages are a plus
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.
Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.
