About the Role and Organization: The Relay Operations Center (ROC) is Amazon's central command and control hub for Transportation Execution across our global supply chain network. As a critical component of Amazon's Surface Transportation operations, ROC ensures seamless freight movement between vendors, fulfillment centers, and carrier hubs across North America and Europe. Our mission is to deliver world-class linehaul operations that exceed customer expectations through rapid, accurate, and cost-effective transportation solutions.
The Peak Operations Captain position is vital to ROC's mission of maintaining operational excellence during high-volume periods. Based in our Hyderabad office, this role supports complex transportation networks across multiple time zones, ensuring timely pickup and delivery of freight while managing operational contingencies in real-time.
Impact: This role directly influences ROC's ability to maintain operational excellence during peak seasons and high-volume events, ultimately affecting millions of customer deliveries across North America and Europe. The position is crucial in optimizing Amazon's transportation network efficiency and maintaining our commitment to customer satisfaction through reliable, timely delivery services.
Key job responsibilities
Key Responsibilities:
• Drive end-to-end peak planning and execution, including resource optimization, stakeholder management, and performance tracking
• Develop and implement comprehensive operational strategies for peak seasons in line to (OP1/OP2) and long-term plan (3YF)
• Coordinate between cross-functional teams during high-volume events, ensuring alignment between ROC India and NA/EU ST stakeholders
• Create and maintain scalable processes to manage surge capacity across multiple time zones and regions
• Partner with upstream and downstream stakeholders to optimize transportation network performance
• Analyze operational metrics and identify opportunity and solutions for continuous improvement
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- 5+ years of program, project experience or supply chain management
- Proven track record of leading large-scale operational initiatives
- Strong analytical and problem-solving skills with data-driven decision making
- Excellence in stakeholder management and cross-cultural communication
- Master's degree, or MBA in supply chain management, operations, engineering, analytics or related field
- Experience with global transportation networks and 24/7 operations
- Track record of successful peak season management in e-commerce or logistics
- Proficiency in data analysis tools and visualization software
- Strong project management skills with ability to handle multiple priorities
- Experience working with international teams across multiple time zones
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