Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectation
Key responsibilities:
50% production
Proficient in sign language
High performance delivery on all quality parameters
Audit calls on Product/process, Communication and soft skills parameters
Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion
Data analysis and making designated reports/decks
Participate in calibrations to ensure consistent scoring & feedback delivery approach
Communicate to heighten awareness and focus on importance of positive customer experience.
Make recommendations and drive improvement
Reduce learning curve and help enhance product/process knowledge of new joiners
Ensure that internal policies, procedures, and compliance regulations are being followed
Customer/Client Interactions
By using knowledge of process, proactively identify areas of concern & highlight to the change Team
Prepare TNA , publish and execute for 100% closure
Real Time Support (Production/Live Support) on the floor as per the business requirement
Desired Skills:
Must have the ability to work under pressure
Understanding of Audit & Coaching process
Excellent writing and comprehension skills
Extremely good verbal & written communications skills
Knowledge of English communication - sentence construction, grammar, punctuation etc.
Ability to observe, analyse and give constructive feedback
Presentation, Feedback & Coaching skills
Hands on experience on MS-Office; preferably on MS-Excel, Power Point
Customer orientation
Customer Service Attitude
Effective problem solving skills
Highly energetic & enthusiastic
Interpersonal skills and Team work
Analytical Skills / Quantitative skills
Data Handling / data interpretation
Process orientation & structured thinking
Should be willing to work in 24/7 shifts (Day and Night Shifts - Rotational) with no fixed week off
Diploma in sign language interpretation is a must
Education details- Graduate
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities
Location:
Language Requirements:
Time Type:
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