Sr RPA Developer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role: 

We are seeking a skilled and innovative RPA Developer to join our automation product team. The ideal candidate will be responsible for accelerating business processes within ServiceNow by developing and managing bots using ServiceNow's RPA Desktop Studio and RPA Hub. This role requires a deep understanding of robotic process automation (RPA) principles, strong problem-solving skills, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities:

• Bot Development: Design, develop, and implement RPA bots using ServiceNow's RPA Desktop Studio.
• Process Analysis: Work with stakeholders to analyze business processes and identify automation opportunities.
• Integration: Integrate RPA bots with various applications and systems to streamline workflows.
• Documentation: Create detailed documentation of RPA solutions, including process maps, technical designs, and user guides.
• Testing & Quality Assurance: Conduct thorough testing of RPA bots to ensure accuracy and reliability.
• Maintenance & Support: Provide ongoing maintenance and support for deployed RPA solutions, addressing any issues or enhancements.
• Collaboration: Work closely with cross-functional teams based out of India and US, including IT, business analysts, and project managers, to deliver successful RPA projects.
• Feedback & Improvement: Collaborate with other RPA developers across the organization to gather feedback and work towards addressing them to maximize the benefits of ServiceNow RPA offerings.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of working experience in Technology Consulting, Software Support, or a related field
• 3+ years of working experience with designing and developing RPA bots using one of the RPA technologies i.e. ServiceNow RPA hub, UiPath, Blue Prism or Automation Anywhere
• Hands-on with at least one of the coding languages - C#, Java and .net VB
• Familiarity with programming (including scripting /coding using JavaScript), SQL and relational databases
• Develop detail As-Is Process Description - PDD (Process Description Document), Detail To Be Automated Process Description - SDD (Solution Design Document)
• Proven track record of successfully delivering RPA projects from inception to deployment
• Strong understanding of RPA principles and best practices
• Experience in developing RPA bots using keystroke and mouse operation based events, and object based identification
• Experience in extracting and processing data from various document formats (e.g., PDFs, Word documents, scanned images) using OCR (Optical Character Recognition) or related technologies.
• Analyze internal processes, identify automation opportunities, define RPA value proposition, reengineer process to improve automation potential and recommend RPA approach/strategy
• Work with business and technology teams and assess automation solution feasibility
• Experience with developing and maintain applications on ServiceNow Platform using tools like flow designer, app engine studio, etc will be a big plus
• Knowledge of Python, ML

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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