Job Description
Amazon is the most customer-centric company on Earth. We need exceptionally talented, customer-centric, bright, and driven people. We are looking for an organized self-starter to join the Relay Operations Centre team at Amazon. Our operations network, known for our speed, accuracy, and exceptional service, delivers millions of packages and smiles to Amazon customers every day. To keep our operations network secure and assure operational continuity, we are looking for an experienced risk professional to transform our approach to risk and operate at the forefront of the latest technical solutions towards risk mitigation. In this key role, you will work alongside a team of risk management professionals who identify and manage global risks to our people, operations, and assets.If you wish to innovate on behalf of customers, are passionate about compliance and reducing fraud risks, and desire to make history, come join our team!Key job responsibilities• Project Leadership: Lead and manage fraud , access , compliance risk projects effectively. • Risk Assessment: Identify, assess, and prioritize potential risks across the organization.• Mitigation Strategies: Develop and implement comprehensive risk management strategies to mitigate identified risks.• Regulatory Compliance: Ensure compliance with all relevant privacy, employment, and regulatory requirements, for IND, EMEA and NA• Process Validation: Build and validate mechanisms to ensure processes and controls exceed customer expectations and regulatory / compliance obligations.• Monitoring and Reporting: Continuously monitor risk management activities and report on their effectiveness to senior leadership.• Stakeholder Collaboration: Collaborate with cross-functional teams, including Legal, ACES, Tech, PXT, and Operations, to integrate risk management practices.• Training and Guidance: Provide training, support, and guidance to employees on risk management best practices and compliance requirements.• Continuous Improvement: Stay updated on industry trends, regulatory changes, and best practices to continuously improve risk management strategies, Customer Experience & related processes.• Project Management: Develop scalable and effective mechanisms for reviewing, managing, and reporting on product/program roadmaps.• Documentation: Own the annual strategic planning cycles OP1/OP2 in partnership with senior leaders. Drive key reporting mechanisms inclusive of monthly goal updates and recurring business reviews.A day in the lifeYou are part of a team of risk management professionals and we catch bad actors and stop fraud. It’s fun! It’s hard! It matters! We are passionate about protecting our partners and customers from bad actors and want a candidate that shares that passion. You'll start the day by engaging with our team via our Slack and Chime channels, then reviewing our team intake for new support requests as well as assessing our privacy dashboards and identifying potential risks you will need to chase down. You'll attend various cross-functional meetings to discuss ongoing privacy and risk projects. - 5+ years of team management experience- 5+ years of program or project management experience- 2+ years of supply chain experience- Experience defining program requirements and using data and metrics to determine improvements- 6+ years of professional experience in Risk Management / Risk Intelligence / Security / Audit/Compliance.- PMP certificate- MBA- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalentOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
