Sr. QA Automation Engineer

Zenarate uses cutting-edge speech processing, AI, and machine learning to empower contact center agents to deliver the best experience possible.

We are an exciting and profitable SaaS company, with 100% year-over-year growth. Our platform is used in over a dozen countries and 13 languages by leading brands, including Nintendo, Google Play, Genpact, American Express, Bank Of America, and United Airlines. 

We have won multiple awards from premier organizations, including the American Business Awards (Stevies). 

 Our management team has a very successful track record of building multiple successful companies.

You will be part of building a disruptive, $1B+ business following the demand curve of AI in the contact centers.  

About the Position 

This role offers an opportunity for Sr. QA Automation Engineer to expand their talents by participating directly in the testing of our SaaS product. Individual visibility within the team is high, and opportunities for rapid advancement exist. You would be directly working with our microservices/products using manual and automated testing procedures in a fast-paced, results-oriented environment on products with a rapid time to market. Must have a sound understanding of testing and various concepts for implementation. 

Skills & Responsibilities: 

• Responsible for end-to-end Quality Assurance of one or more product lines, making quick and reliable software releases. 

• Responsible for the Testing competency center, hiring process, training process, and cross-team best practices. 

• Shares responsibility of meeting all Product goals with the Development counterpart. 

• Includes setting up and improving best practices processes for quality automation and their adoption. 

• Drive Test Automation and Test Efficiency Effectiveness Goals. 

• Support triage, investigation, and debugging of issues and defects 

• Risk management and mitigation plans during a crisis. 

• Manage QA Processes for the Testing and automation team 

• Experience with the design and development of automation testing frameworks.