Sr. PS Program Manager

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

Your Impact:

As a Sr.PS Program Manager at OpenText, you will play a pivotal role in overseeing the successful delivery of our software professional services projects to our customers. You will collaborate closely with cross-functional teams, including technical consultants, software support teams, R&D teams and customer stakeholders, to ensure project objectives are met on time and within budget. This role requires strong project management skills, technical acumen, and exceptional communication abilities to provide an exceptional customer experience
 

What the role offers:

• Managing the delivery of services & business solutions to customers within the contractual constraints (schedule, scope, and budget)
• Own the execution for all ongoing projects, the maintenance of an opportunity pipeline and help in mining your accounts.
• Work with project team members and external stakeholders to ensure quality execution in the delivery of service / solution to drive positive customer satisfaction experience
• Effectively negotiating and collaborating across teams and organizations to drive successful business outcomes
• Preparing and presenting data and perspectives during critical leadership reviews and internal and external stakeholder discussions
• Continuously innovating and improving processes to optimize program efficiencies
• Planning, at both a high and detail level, and influence stakeholders and team members to commit to a defined pathway
• Focus on driving for results and persevere despite difficulties or setbacks

• Managing and driving the entire project life cycle for large cross functional projects, from concept to implementation - Including evaluation and selection of technology platforms, services, contract reviews, budget planning, project planning, resource planning, scope management, stakeholder management, vendor management, project set up, project execution, budget management, resource management, project reporting, communication and monitoring, risk management and mitigation
• Ownership of Project Financials- revenue planning, budget monitoring, cost control and ensuring targeted profitability
• Interact with business stakeholders and facilitate requirement gathering sessions/design discussions to derive and document business requirements, demand prioritization, business case preparation and execution planning
• Collaborating with the Business Readiness team and key stakeholders to ensure the scope and impacts of change / projects are understood so that the business is prepared to successfully receive the change.
• Prepare Project delivery plan with buy-in from internal and external stakeholders, Overseeing the correct sequencing of project phases to ensure business needs are met.
• Work with business and IT stakeholders to define, document and secure customer sign off for all the important project artefacts / phases i.e., Design, UAT etc.
• Proactively identify & manage project risks and develop mitigation plan through inputs from project team members
• Analyse the customer needs to determine the right implementation approach and corresponding resourcing requirements
• Place resourcing requests to relevant COE practice owners with enough advance notice
• Leading the implementation and delivery of the services projects utilising OTPS standard methodology and attaining a sufficient level of quality within budget and schedule.
• Run regular internal & external meetings, documenting important discussions/agreements, support project resources to overcome roadblocks, managing issue logs etc.
• Track, update, and report project progress through available project management tools, ensure to leverage the tools available internally.
• Escalating problems, publishing progress reports and dashboards, update Project control book, including providing executive level summaries to senior management (as needed)
• Work closely with multidisciplinary cross-cultural teams, including external partner consultants throughout the project duration.
• Ensure proactive customer/user communication towards building a positive professional relation
• Providing leadership of the project team including business and technology teams, vendors, outsourced service providers.
• Actively engage staff to do better and more work and encourage them to think differently to serve customer sooner and better
• Ensure internal teams are engaged only in billable assignment and non-billable tasks are driven though change management process with customers.
• Review project management process and sharing necessary feedback to global PMO teams for continuous improvement of the suggested project management framework

What you need to succeed:

• Bachelor’s degree in computer science or any of the engineering disciplines.
• PMP, CSM/CSPO, ITIL certifications are a plus.
• Overall industry experience of 12 to 15 years with Project management experience of 7+ years. Significant experience working in enterprise software product industry is desirable.
• Experience in interacting and communicating with C level Business and Technology leadership
• Project management skills – Knowledge areas like Schedule, Cost, Scope, Risk, Resourcing, Program management, financial management, Change Management etc.
• Customer management skills – Stakeholder management, negotiation, advocacy, influencing, escalation management etc.
• Strong verbal and written communication skills, with technical and business leaders at all levels within large enterprises. Fluency in English is a must.
• Ability to manage large cross-functional programs, projects and initiatives driving global impact
• Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology
• Excellent management/supervisory/interpersonal skills and ability to operate under tight timeline-driven initiatives
• Ability to analyse and resolve complex issues, both logical and interpersonal.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.