Job Title: Program Manager, DSP
Position Overview:
Here at Amazon, we're seeking for an experienced Program Manager to lead routing and capacity planning initiatives. In this role, an experienced program manager will work with different stakeholder to track program status and drive the end-to-end launch of an innovative sorting technologies that enhances operational efficiency and delivery speed.
Key Responsibilities:
• Own the complete launch roadmap for Sort to Zone implementation across multiple stations in India.
• Work with ACES, Ops engineering and other cross functional teams to build standard operating procedures, conduct UATs and design first time right solutions.
• Drive change management, training programs for associates and infrastructure readiness.
• Design and implement performance metrics to track Sort to Zone efficiency from the launch.
• Coordinate with global teams to leverage best practices and learnings from other regions to horizontally expand best practices.
• Program manage end to end efforts across multiple functions to ensure day 1 readiness for the launch.
• Work with product, Tech SMEs and Ops leaders to design and execute robust sortation strategy for India in line with world wide parity
Required Qualifications:
• Bachelor's degree in Engineering, Operations Management, or related field
• 7+ years of program management experience in operations or technology implementation
• 3+ years in lastmile program/ops
• Strong track record of leading large-scale transformation projects
• Experience in process improvement methodologies (Six Sigma, Lean)
• Excellent stakeholder management and communication skills
Preferred Qualifications:
• MBA or Master's degree
• Experience with multi-year change management projects across lastmile
• Knowledge of Indian logistics landscape
• Six Sigma certification
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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