About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About RBS
The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information.
Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Our team is looking for a Program Manager to help enable Cost To serve for Amazon by implementing Key business initiatives. The primary objective is to reduce Cost To Serve for Amazon and enable “Free Cash Flow” by optimizing the Cost per shipped unit economics across the supply chain systems.
Why You’ll Love This Role:
In this key and high-impact position, you’ll act as the advocate for our internal customers, shaping and executing strategies to enhance operational efficiency. You’ll collaborate closely with a variety of teams, including operations, product management, quality and finance, to drive meaningful growth and improvements. Your role goes beyond mere responsibilities—you’ll have full ownership to lead initiatives and make a direct impact. You’ll join a dynamic, fast-paced, and supportive team that values innovation and strives to solve real-world challenges.
Are you passionate about tackling intricate problems and finding creative solutions to optimize complex supply chain processes? Do you enjoy turning data-driven insights into action plans that shape the future? If you’re excited about driving change and influencing outcomes across a global network, this is the opportunity for you.
About Our Team:
Diverse Perspectives:
We believe that diverse perspectives drive innovation. Even if your experience doesn’t align perfectly with every qualification, we encourage you to apply. Whether you’re new to the field, have a non-traditional background, or have gained expertise in different ways, we value the unique insights you can bring.
Commitment to Balance:
We recognize the importance of maintaining a healthy work-life balance. We foster an environment where flexibility is not just an option but a priority, ensuring you have the support you need to thrive both at work and at home. When we’re at our best in all areas of life, we’re unstoppable.
Inclusive Culture:
Learning and curiosity are at the heart of our culture. We celebrate what makes us different and support one another through employee-led groups and ongoing initiatives that champion diversity and inclusion. Our events and learning programs provide a platform for every voice to be heard and valued.
Opportunities for Growth:
As a team dedicated to continuous improvement, we believe in setting ambitious goals and providing the tools to achieve them. You’ll have access to a wealth of mentorship, knowledge-sharing, and career development resources to help you advance your skills and achieve your professional aspirations.
Our team is composed of skilled problem solvers who thrive on tackling cross-functional challenges. We are dedicated to meeting the needs of our internal stakeholders with a solutions-oriented approach, always striving for the best possible outcome in everything we do.
Key job responsibilities
Key job responsibilities
·Responsible for defining and driving business goals.
. Forming and managing cross-functional project teams to drive key programs for our customers.
· Building a data oriented culture, adoption of technology solutions and process improvement projects to achieve business goals.
. Solving Business problems using technology and liaise with the technology and operational teams in identifying use cases/requirements, implementing sustainable solutions and scaling them effectively to support Defect elimination.
· Managing stakeholder communication across multiple lines of business on various project milestones, process changes, escalations, etc.
· Takes up a business problems which are not well defined. Delivers independently with limited leadership direction.
· Generally works within a VP org. Influences large customer segments, technology decisions, external entity interaction, etc. Actively mentors and develops others.
· Owns a large program. Manages the lifecycle of complex initiatives. Unblocks teams & increases the speed of delivery. Makes trade-offs on short-term vs. long-term needs. Able to resolve difficult situations
· Drives detailed discussions and high-level alignment. Is clear and concise in verbal and written communication. Trusted to present decisions to leaders up to 3 tiers above level. Able to communicate across an increasing diversity of areas
A day in the life
You will own few defects to improve Cost To Serve for Amazon. Understand the systems and processes leading to those defects. You will interact with various Tech and program owners whose processes either lead to those defects or will help solve those defects. Each day, you will dive deep into Data to analyze opportunities, identify patterns and implement upstream solutions. You will use your expertise of undertaking process improvements using 'Lean Six Sigma' techniques to identify and implement process improvements. You will present data driven insights to leadership for decision making.
About the team
Cost to Serve (CTS) aims to identify and eliminate waste, negative experiences, and non-value activities across the end-to-end remit of supply chain and dependent workstreams that slow down resolution for our stakeholders. The primary objective is to reduce Cost To Serve for Amazon and enable “Free Cash Flow” by optimizing the Cost per shipped unit economics across the supply chain systems. Our program will support in establishing the end-to-end supply chain checkpoints on how the inventory moves inside Amazon to identify gaps, broken processes/policies to eliminate root causes of systemic difficulties rather than merely addressing symptoms, on behalf of our customers. This team will partner with internal/external stakeholders to establish the FCF/Cost to serve charter based on opportunity size and own specific unique initiatives that are beyond the existing team’s program scope.
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.