Amazon is looking for a motivated individual for the profile of Sr. Program Manager for its Amazon Shipping Program team. The goal is to develop easy-to-use, reliable and transparent transportation services that beat all existing shipping alternatives for our customers. In doing this, Amazon Shipping is deeply studying customer shipping needs and building innovative, market-leading solutions that will organically attract customers towards our services. To help us succeed in this large endeavor, we are looking for dynamic, self-starting and entrepreneurial individual who will organize, execute and deliver key features to the Amazon Shipping portfolio.
Key job responsibilities
In this role, you will:
• Define, design, launch and manage strategic products and programs which will become volume enablers for the Amazon Shipping program.
• Gather requirements and conceptualize solutions to solve a business and shipper problems and work with key stake holders across various functions to define and launch the product/program.
• Own specific cost lines in the P&L and work on reducing the cost.
• Monitor key metrics on the program and work with all involved stakeholder teams to drive necessary action with field teams, business, finance, sales and leadership teams, to achieve goals. Manage Daily/weekly performance of the new initiatives built, build mechanisms to detect and drive down defects and work on continuous improvements for all processes.
• Launch and expand the program as per the business requirements and build/own all the long term planning, program and product roadmap for Amazon Shipping. Work extensively on industry benchmarking, do shipper studies and work with Commercial team to understand the requirements of our prospective Shippers and work on building these capabilities.
• Use customer and market feedback, competitive analysis and benchmarking, and business metrics to make informed decisions.
This role will require exceptional communication and influencing skills, and will work to influence stakeholders across Business, Operations, Sales and Tech teams. This role will require the ability to work effectively in a fast paced, startup environment, partnering with others as needed, and the ability to exercise sound judgment solving novel problems without clear direction from leadership. The successful candidate has demonstrated the ability to solve complex logistics challenges and possesses bias for action and deliver results in the role.
About the team
Amazon Shipping (SWA) is an entrepreneurial business which is growing at an incredible pace where we externalize Amazon transportation service to cater to Non-Amazon volumes of any sellers/shippers/marketplaces in India. We aim to scale to become a trusted, innovative and established parcel delivery service partner in India, built on Amazon’s world-class logistics network, delivery experience and customer service. We partner with e-Commerce retailers of all sizes to simplify their operations, lower their cost, and unlock more sales.
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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