Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
This role will be a part of the Central Shopping Experience team, which strives to help our customers in Emerging Markets discover earth's largest selection faster, better, and easier while providing a seamless Identity experience.
We are seeking a Senior Product Manager-Tech with a solid understanding of web and mobile technologies, software architecture, and latency optimization techniques. The ideal candidate should be able to analyze latency metrics to identify bottlenecks and measure the impact of improvements. They must excel in cross-functional collaboration, problem-solving, and critical thinking to break down complex issues, uncover root causes, and devise creative solutions.
The ideal candidate for this position will be responsible for prioritizing the most impactful latency optimizations and effectively communicating their significance to secure alignment from leadership and motivate the team. A deep understanding of how page latency affects customer experience is essential. We are looking for candidate who is customer obsessed, data-driven, and is able to operate with minimal supervision.
Key job responsibilities
- Analyze the performance and reliability of the mobile app/web and desktop, identifying key areas for latency reduction and optimization.
- Collaborate with the engineering, design, and other stakeholders to develop a comprehensive strategy and roadmap for reducing the latency across multiple platforms.
- Define clear performance metrics, targets, and success criteria to measure the impact of latency optimization efforts.
- Prioritize and sequence the optimization initiatives based on their potential impact and feasibility.
- Facilitate cross-functional coordination and communication to ensure seamless execution of the latency reduction program.
- Implement a data-driven approach, leveraging monitoring and instrumentation to collect and analyze latency data.
- Validate the effectiveness of optimization initiatives through A/B testing, gradual rollouts, and customer feedback.
- Continuously iterate on the optimization strategies based on latency data and user insights.
- Effectively communicate progress, challenges, learnings and success stories to key stakeholders.
- Foster a culture of latency awareness and continuous improvement within the organization.
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
- Experience in building and driving adoption of new tools