Sr. Process Analyst – Recruitment

Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
As Senior Process Analyst – Recruitment, you are responsible for working with partners and providing end-to-end recruitment support. You will work closely with the client, IBM’s operation management, and staff. You will define, develop, plan, and implement sourcing strategies to provide a qualified talent pool.

Your primary responsibilities include:

• Take ownership of the sourcing life cycle, ensuring process adherence to Service Level Agreements (SLA) as appropriate, and taking actions where necessary to drive success.
• Conduct an initial assessment of candidate suitability.
• Follow new methods with the approach for sourcing candidates and generating new leads.
• Work in conjunction with the business head in the establishment of weekly/quarterly/yearly Global Delivery Center goals.
• Utilize ATS to perform candidate screening (and other program tools).
• Ensure detailed screening and selection criteria to identify top talent and resolve meaningful strength of the talent in the pool.
• Update the status of Candidates on the Applicant Tracking System (ATS) regularly.
• Perform other miscellaneous duties as required by management.

Required Technical and Professional Expertise

• 2-3 years’ experience in payroll operations for any International IT / ITES Company
• Good communication skills in English both oral & written
• Strong knowledge of MS Excel and MS Word
• Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
• Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
• Effectively Works with Others – Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
• Excellent Customer Service skills – ability to communicate to all people at all levels within the organization.
• Must have the ability to resolve difficult customer service issues
• High degree of numeracy skills with meticulous attention to details Team work – the ability to work well within the team is key to this role

Preferred Technical and Professional Expertise

• Ambitious individual who can work under their own direction towards agreed targets/goals.
• Ability to work under tight timelines and have been part of change management initiatives.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
• Enhance technical skills by attending educational workshops, reviewing publications etc.