Are you customer obsessed, relentlessly focused on achieving high standards, street-smart, technically sharp, strategic yet execution focused, hungry and passionate about e-commerce? If yes, this opportunity will appeal to you.
Smarthub is SaaS solution under SmartCommerce which enable sellers to fulfill orders on multiple marketplaces and DTC websites from one panel, exchange data on listings, orders, payments, returns, inventory, reports, and more between their fulfillment system and online channels. Fulfillment solution along with API integration enables higher levels of selling automation, which helps sellers grow their business.
In this role, you will work on onboarding sellers onto Smarthub end to end including OMS and Amazon online channels. You will also work with external developers to onboard the on marketplaces. You will work with a high-performing program and product management team and tech teams whose primary goal is to build and grow performance first fulfillment solutions for sellers to enable them sell online across multiple marketplaces and DTC websites. You will also collaborate with external developer partners of SmartCommerce to manage end to end API integration between seller and marketplace. You will work in a collaborative environment with sales, account management, product and tech teams to grow and scale the program and reduce the onboarding time for the sellers. In addition, the ideal candidate should be a dynamic, high-energy individual with proven ability to deliver results in a high-performance environment and the ability to manage ambiguity in a high-growth scenario. You should be professional and customer-oriented, with the ability to meet or exceed annual goals and to manage multiple priorities and work on various projects with different teams simultaneously with variable and flexible schedules.
Key job responsibilities
• Understand Amazon SmartCommerce products and services and onboard sellers on Smarthub
• Own and manage integration of a portfolio of key sellers' onboarding
• Integration Strategy: Develop onboarding and integration plan and identify key technical resources for integration. Create onboarding playbook with end to end checklist
• Work with internal Amazon teams and external developers to set and meet timelines to deliver high quality defect free integration for sellers
• Track and report integration performance using appropriate metrics after completing onboarding. Achieve productivity and seller satisfaction targets
• Be the front face of all seller interactions during onboarding and resolve onboarding and integration issues during ongoing engagement
• Engage with internal and external customers/teams to define requirements, test data integrity, verify business processes, and deploy product offerings related to onboarding
• Gather requirements and help build tools and processes to increase the ease and efficiency with which seller onboard with us, relentlessly work on finding ways to reduce the onboarding time for sellers.
• Support the launches of new programs, categories and features
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience with Microsoft Office products and applications
- Strong understanding of ecommerce operations, order management systems, inventory management, and e-commerce processes.
- Problem-solving and analytical skills, with the ability to identify and resolve issues efficiently.
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