Job Description
As part of the IT Network Operations team, you will have the opportunity to work across a broad scope of network technologies and IT solutions, responsible for the operations and support of a global network infrastructure. You will wear a multitude of hats on any given day, this role provides exposure to a wide array of network technologies and vendor solutions, making it a great opportunity to expand your skill set. We believe in maintaining a healthy work-life balance while empowering our team to deliver exceptional service. Your primary responsibilities include end-user support, lifecycle management for network hardware and software, and troubleshooting first and second-level network issues. Working closely with cross-functional teams, you will help optimize our network infrastructure to ensure a stable, secure, and high-performing environment.
Experience: 4- 8 Years only
Responsibilities:
• Support and maintain user and server networks, including wired and wireless LANs, VPNs, SD-WANs, remote access, dynamic routing and switching, firewalls, and load balancers.
• Troubleshoot, monitor, and ensure adherence to IT security standards for network infrastructure.
• Report and monitor key performance indicators (KPIs).
• Maintain network documentation and manage changes through change management processes in ServiceNow following ITIL best practices
• Network support, management and monitoring using our portfolio of tools, e.g., NetBox, Cacti, Wireshark, ExtremeCloud IQ and Site Engine, Nagios/Grafana and Extreme AI Expert
• Support incident management and be on-call as needed.
• Collaborate closely with IT infrastructure, IT security, IT architecture, and application management teams on consulting and troubleshooting tasks.
Qualifications:
• Bachelor’s degree in computer science, Information Technology or a related field; or 2+ years of equivalent and proven experience in network support, administration or engineering.
• Relevant certifications in IT field
• Foundational networking Knowledge
• Experience with troubleshooting
• Experience with using ServiceNow ticketing tool for incident management
• Knowledge of secure remote access solutions, e.g., Zero Trust Network Access (ZTNA) and client based VPNs.
• Strong analytical and solution-oriented mindset.
• Ability to work both within a collaborative team environment as well as taking initiative as an independent self-starter.
