Who we are
Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.
The opportunity
With foundational digital commercial capabilities in place, we now intend to maximize business value, customer delight & conversion across digital touchpoints through integrated & omnichannel customer360 intelligence, in the way we service & engage with our customers. The Omnichannel Commercial IT Lead (markets) is strategic tech partner to business, accountable for strategy, delivery & innovation of relevant solutions (CDP, Customer 360, CIAM, Integrations etc.) and capabilities that enables & supports this business strategy within the Digital Commercial function of Europe and International Markets (Canada, LatAm, APAC). This role reports into Head of Digital Commercial IT (markets) which is a business partnering IT unit, acting as bridge between business and central IT Delivery Units.
Executed by:
- Managing stakeholder relationships and bridging the commercial business stakeholders with the Teva IT organization
- Productizing & owning Omnichannel commercial IT strategy & roadmap for EU-IM in line with business strategy and global tech strategy, ensuring priorities & investments are set effectively.
- Maintaining close partnership and collaboration with other IT units, viz. Local IT SHM, Global MCM IT, Integration IT etc.
- Project management & governance of Omnichannel commercial solutions demand, deployment and adoption in EU & IM markets
How you’ll spend your day
- Stakeholder (Relationship) Management with key markets
- Defining and owning the long range product strategy with business stakeholders, ITMU Lead and the Platforms & Applications unit
- Understanding business strategy, processes and priorities of key markets and bring tech-innovations from within & outside (industry) for business value delivery.
- Forge relationship with strategic vendors & platform teams for effective solution fit in the market and innovation.
- Developing and managing the product portfolio and be accountable for related budget in alignment with the strategy, business objectives and governance processes
- Be the single accountable IT partner & advisor to Digital commercial business/markets & leadership for Omnichannel commercial solutions
- Ensure standardization of applications by promoting shared processes, product governance, data harmonization and architectural compliance where possible.
- Managing the team of internal product owners for key Omnichannel products
- Aligning with other functional area leads and regional leads as well as Services & Support and Infrastructure teams to ensure consistency in key areas of service and delivery
Your experience and qualifications
- Academic background: minimum Bachelor’s degree in Business or IT administration or equivalent combination of education and related experience.
- Preferably 10+ years experience within IT industry with 5+ years of relevant tech (Commercial IT) management experience.
- Up to date in current IT (CDP, Salesforce, SaaS integration etc.) trends & developments
- Business Acumen and tech partnering experience
- Strong oral and written communication skills
- Experience with managing stakeholder expectations and internal resource constraints effectively
- Ability to visualize integrated & cross-application solution to evolving business needs. Global and E2E ownership mindset.
- Ability to identify strategic solutions to business problems
- Ability to negotiate, lead and influence others. Strong bias for action
- Ability to work independently, balance multiple priorities & stakeholders while meeting deadlines
- Experience with management and supervision of direct reports and 3rd party/consultants
- Strong interpersonal skills, analytical and problem-solving skills
Reports To Senior Director, Martech & e-commerce platforms
Already Working @TEVA? If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
Teva’s Equal Employment Opportunity Commitment Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
