Lead the Customer Service & Order Planning Team for effective Spare Part Delivery to the customers.
Deliver exceptional Customer Experience by driving Customer Engagement Program(Customer Connect Calls) across Focus Accounts, Direct Customers and Govt Customers
Improvise the MTBF model to increase the Forecast Accuracy/Coverage to facilitate Reduction in Customer Wait time and improve SO Completeness.
Leverage PPI to drive continual improvement – inculcate culture of RCCM for problem solving
Partner with All Service Businesses to exceed India Service Organic revenue growth
Stay updated with the latest industry trends and effective strategies to successfully implement innovative supply chain solutions.
Foster a culture of collaboration, inclusivity, and continuous learning within the supply chain team.
Collaborate with cross-functional teams to develop mid to long range capacity and supply plans for the monthly SIOP process reviews.
Establish and maintain strong relationships with suppliers and vendors to ensure on-time delivery of materials and services.
Facilitate weekly reporting on key performance indicators such as forecast accuracy, DOS, inventory value, capacity, utilization, sourcing savings and PPI savings
Communicate, influence, and interact globally with our other functional partners (e.g. Sales, Marketing, Operations, Supply Chain, and Finance) to implement plans and achieve annual operating plan (AOP) goals
Skill sets required –
Demonstrated expertise of at least 8 years in supply chain management, emphasizing process improvement and effective decision-making.
Exceptional leadership skills, with a track record of successfully managing and developing teams that consistently achieve exceptional results.
Strong analytical and problem-solving abilities, with the ability to make data-driven decisions.
Strong communication and interpersonal skills, with the ability to build effective relationships with colleagues and external partners.
Strong drive and ability to thrive in a fast-paced and dynamic environment.
Strict adherence to ethical business practices and compliance with regulatory requirements.
Strong understanding of inventory Modelling along with Planning experience.
Preferable - hands on experience with one or more BI platforms (Power BI, etc.)
