Job Description
Job Title:Sr. Manager, Sales OperationsJob DescriptionRole: Sr Operation ManagerLocation- VadodaraWork Type- WFOProcess- Tele Sales -B2B(Retail Consumer Channel)Product- CementEssential Functions - Duties and ResponsibilitiesLead, develop, and motivate the team(s) to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction and growth.Provide accurate weekly, monthly, and quarterly sales forecasting, execute all required customer success motions and ensure data recorded in the CRM is accurate and up to date Act as an enabler to remove both internal and external roadblocks and help team to resolve complex challenges in support of sales opportunities Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members Analyze data, performance, and customer experience trends to develop and implement strategic sales plays and best practice for client/specific territories Stay current on developments in client products/services and within the market and ensure the team is informed on the latest trends and market direction • Work with external facing client as a point of escalation for the client and respond in a timely manner to any issue Maintain a high level of communication with external stakeholders to ensure strategic client relationship is fostered and developedEffective client management having a clear view on account and how to maximize revenue as well as effectively communicating quarterly objectives to client Work closely with client contact on reporting and forecasting Serve in a consultative role to support key stakeholders, both internal and external Ensure team alignment to achieve operating plan targets, sales targets, and client performance targets (CPTs) Work with internal functional resources and external partners to develop an effective coaching and training platform, targeted around customer success and revenue retention motions and skills, ensuring on-going development of the team Coordinate team incentives and SPIFs (Sales Performance Incentive Fund)Ensure high level of professionalism during all interactions with team and client Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are metCollaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience Lead team to effectively influence buying/renewal process to achieve greater client satisfaction.Location:IND Vadodara - Alembic Building II BARODALanguage Requirements:English (Required), Gujarati (Required), Hindi (Required)Time Type:Full time2025-03-10If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
