Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
- Own the product vision. Define and execute product strategy and roadmap for the GRC product. Evangelize the vision and strategy constantly so all stakeholders are aligned, have broad context in understanding where we are going.
- Represent the customer. Be the champion and voice of customers and provide a business perspective on value during day-to-day development by defining, designing, accepting, and adapting features and offerings.
- Drive for the best customer experience possible. Working with the development and user experience teams to deliver a world-class product driven by customers, prospects, advisory teams and internal product experts. Driving the end-to-end feature delivery cycle.
- Collaborate across teams. We win or lose as a team. Product Managers play a critical role in creating alignment between engineering teams and stakeholders. Understanding and managing all stakeholders (internal and external) needs and expectations. A collaborative attitude is essential to the job.
- Define and prioritize a backlog of work including the creation of epics and user stories, and be data-driven in prioritizing new features, enhancements and quality improvements.
- Ensure your product is effectively used within the organization and not just by external customers.
- Maintain a firm grasp of the competitive landscape and identify areas of differentiation.
- Measure success. Measure everything. Releasing a feature does not show success. Define what success means for each feature and each function before it even goes to development. Develop ways to constantly define and monitor success.
- Collaborate with Product Marketing to produce go-to-market materials.
- Work with User Learning (help files and documentation), Training, and Support and Professional Services to assure smooth uptake of new releases.
Qualifications
To be successful in this role, we need someone who has:
- 5+ years of experience in enterprise software product management.
- Experience building products for GRC (Non-financial risk management such as IT-Risk, Op-Risk or Enterprise Risk, Compliance management etc. )
- The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible.
- Experience working in an agile development environment with multiple stakeholders.
- Experience working with geographically distributed teams.
- Experience working with partners to develop product integrations.
- Comfortable delivering presentations to large audiences.
- The ability to thrive in a highly collaborative and fast-paced working environment.
- Excellent written communication skills with a focus on translating complex issues into simple, easy to digest documents.
- A degree in Computer Science is highly desirable
- Experience with the broader GRC/IRM market is highly desirable.
FD21
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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