Sr Inbound Product Manager - Employee Experience

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We are looking for a Senior Product Manager who can help lead the effort to build a consumer-grade user experience for ServiceNow’s products.  Our users are the employees of the world’s largest companies and our mission is to provide them a user experience at work that is comparable to the user experiences they are used to using at home.

You will be a member of the product team that is responsible for building the consumer-grade web, mobile and conversational experiences across ServiceNow’s business units.

This role will be responsible for understanding  what it means to provide a great enterprise service experience, our customers’ challenges with implementing & improving their service experience and driving a roadmap across search, browse and other product areas to make it easier for our customers to provide a great experience for their employees while improving the efficiency of delivering that service.

What you get to do in this role:  

• Contributing to the ServiceNow vision for employee experience across interfaces and business units
• Partnering with PMs across ServiceNow business units to understand their products and use cases and champion enhancements needed for a better service experience
• Working with the UX design and research teams to design and validate awesome cross-interface experiences that balance the different outcomes involved in service experiences
• Crafting content that evangelizes our vision for a consumer-grade employee experience – both for internal stake holders and customers.

To be successful in this role you have:

• Has 3+ years in product management with experience building B2B SaaS products. Plus points for experience with self service & search-centric products.
• Enjoys collaborating with other teams, leading by influence and by evangelizing a vision
• Thinks holistically about the business objectives, collaborating cross-functionally to drive GTM workstreams e.g. services & partner enablement, beyond delivering great product .
• Thrives in ambiguity and enjoys working in a fast paced and collaborative environment
• Has exceptional presentation skills and the ability to relate to various level of stakeholders.
• Has experience working in an agile product management environment; writing stories, grooming with developers, managing sprints etc
• Brings energy, curiosity, independence, humility and a sense of humor to the office every day.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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