Summary of Responsibilities
- Hands on and in-depth knowledge of AR process
- Monitor and collect accounts receivable for assigned portfolio by contacting customers via telephone & email, both inbound and outbound
- Work with cash application team to apply payments timely & accurately
- Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
- Provide accurate forecasting of collection promises
- Work with Customer Service & Billing teams to resolve customer disputes, support correction of root causes and enable timely collections
- Identify slow-paying customers, timely escalation of collection challenges to management & BizOps team, and recommend appropriate exit paths
- To be highly customer obsessed and ensure delivering a positive customer experience on every interaction
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
- Meet all the productivity related goals on a monthly basis
Knowledge & Skills/ Business Acumen/ Education & Experience
- Minimum requirements include graduation or a Bachelors Degree in Accounting/Finance or a related field
- 4-5 years of relevant experience in Accounts Receivables
- Strong ability to communicate internally and externally
- Strong ability to take initiative and self- start when necessary
- Proven ability to develop new ideas and creative solutions
- Proven ability to work successfully in an ambiguous environment
- Proven ability to meet tight deadlines and prioritize workload
- Fluency in Microsoft Excel is a must
- Bachelor's degree in accounting and commerce (B. Com)
- Knowledge of Excel at an advanced level
- Experience with Microsoft Office products and applications
- 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience
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