Sr Facility Executive - Soft Services

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Sr Executive - Soft Services - Facilities Management

Location: Marathahalli

About the Role

Join our team as a Soft Services resource, where you will be responsible for ensuring seamless operation and management of various facility-related services. This position requires a proactive individual who can manage day-to-day operations, provide backup support for Facility Managers during their leave, and maintain a high standard of service delivery. The ideal candidate will be well-versed in operational risk management, possess excellent communication skills, and always present themselves in a professional manner.

Key Responsibilities:

• Operational Risk Management:

  
  
  • Update and implement Emergency Response Plans and conduct necessary drills.
  • Respond to Facilities-related assistance requests after office hours.
  • Conduct operational audits and ensure compliance.
  • Handle escalation of incidents and problems effectively.

• Administrative Support:

  
  
  • Provide administrative support to the Facilities Management team.
  • Ensure timely and accurate completion of FM reports for assigned facilities.
  • Be accessible for the escalation of all FM-related issues.

• Helpdesk Management:

  
  
  • Oversee the Helpdesk work process.
  • Provide management advice to Helpdesk operators for escalated issues.

• Facilities Coordination:

  
  
  • Ensure organization and execution of preparation for conferences/meetings and VIP visits during the shift.
  • Oversee Mailroom, Front Office, and Housekeeping Services, ensuring high standards of upkeep and service delivery.
  • Manage the Cafeteria Services and ensure caterers maintain hygiene and meet quality standards.

• Service Assessment and Vendor Coordination:

  
  
  • Conduct service delivery assessments for housekeeping vendors.
  • Coordinate meetings with vendors to resolve service issues.
  • Regularly inspect the facility to identify and rectify issues in housekeeping, maintenance, and cafeteria services.

• Team Management:

  
  
  • Prepare weekly shift rosters for Helpdesk, Front Desk, and Mailroom teams and communicate schedules to staff and the transport division.

Qualifications:

• Proven 6+ years' experience in soft services management within facilities
• Strong understanding of operational risk management and compliance procedures.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks efficiently.
• Well-groomed and presentable at all times to represent JLL professionally.

Why Join Us?

At JLL, we offer a collaborative work environment and opportunities for career growth. Join our dynamic team and contribute to creating an efficient and welcoming facility for our clients.

If you’re a motivated professional with a passion for facilities management and a knack for meticulous service delivery, apply today to join our team in Marathahalli.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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