Sr Facility Executive - Soft Services

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title: Senior Soft Services Executive

Job Description: JLL is seeking a Soft Services resource to join our Facilities Management team. This role focuses on delivering hospitality-like facility management services to ensure functionality, comfort, safety, and efficiency of our clients' workplaces.

Location - Bangalore

Key Responsibilities:

Vendor Management

• Coordinate with service providers for housekeeping, janitorial, pest control, and waste management
• Oversee vendor performance and ensure adherence to service-level agreements (SLAs)
• Conduct regular inspections and audits of vendor-provided services

Operational Support

• Assist in scheduling and overseeing daily operations, including cleaning and maintenance tasks
• Ensure proper upkeep of furniture, fixtures, and other soft assets
• Maintain and update records related to soft services activities

Customer Service

• Respond promptly to tenant and occupant requests regarding facility-related soft services
• Ensure high-quality resolution of issues to maintain a positive tenant experience

Health and Safety Compliance

• Ensure all soft services comply with health, safety, and environmental standards
• Conduct safety audits and inspections to minimize workplace hazards

Budget Management

• Assist in budgeting and cost control for soft services
• Track expenses and identify areas for cost savings or efficiency improvements

Team Support

• Supervise and guide janitorial or maintenance staff, if applicable
• Support the Facility Manager with administrative tasks, reporting, and documentation

Reporting and Documentation

• Generate regular reports on soft service metrics, service quality, and vendor performance
• Maintain accurate records for auditing and compliance purposes

Qualifications:

• Bachelor's degree in Facility Management, IHM, or related field
• 3-7 years of experience in facilities management or soft services coordination
• Strong organizational and communication skills
• Proficiency in Microsoft Office Suite and facility management software
• Knowledge of health and safety regulations in workplace environments

Join JLL and help create safe, productive spaces that exceed employee and guest expectations while increasing operational efficiency.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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