Sr. Executive - Soft Services

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title: Senior Executive - Soft Services and Events

Location: Yelahanka, Bangalore

Key Responsibilities:

• Soft Services Management & F&B Management

• Oversee cleaning, security, reception, and mailroom operations
• Manage vendor relationships and contracts
• Ensure compliance with regulations
• Manage cafeteria operations

• Events Management

• Plan and execute corporate events, conferences, and meetings
• Coordinate with stakeholders for event requirements
• Manage event budgets and resources

• Strategic Planning

• Develop strategies for efficient soft services management
• Create long-term plans for events management
• Identify service improvements and cost efficiencies

• Team Leadership

• Manage and develop facilities and events professionals
• Set performance goals and conduct evaluations
• Foster a culture of excellence

• Budget Management

• Prepare and oversee budgets
• Analyze expenditures and implement cost-saving measures
• Provide financial reports and forecasts

• Quality Assurance

• Establish high standards for services and events
• Implement quality control measures and conduct audits
• Resolve service-related issues promptly

• Innovation and Technology

• Stay updated on industry trends and best practices
• Implement new technologies to improve efficiency
• Drive digital transformation initiatives

• Stakeholder Management

• Build relationships with internal clients and external partners
• Communicate with senior leadership on performance
• Handle high-level client requests and escalations

• Risk Management

• Identify and mitigate operational risks
• Ensure business continuity plans are in place

Mandatory Requirements:

• Strong background in Soft Services, including Cafeteria operations management

• Experience in handling Office Events requests and execution

• Ability to manage a 6.5L sq ft portfolio with potential for growth

• Dynamic profile capable of handling larger portfolios

• Confidence to lead and manage a large team size

• Expertise in F&B management, particularly in corporate settings

Qualifications:

• Bachelor's degree in Facilities Management, Business Administration, or related field

• 4+ years of experience in facilities management (soft services and events focus)

• Excellent communication and interpersonal abilities

• Proven track record in strategic planning and budget management

• Experience with facilities management software and technologies

This role seeks a versatile professional to manage soft services and events, with emphasis on cafeteria operations and large-scale portfolio management. The ideal candidate will be a dynamic leader capable managing a large team and delivering exceptional service across all facilities management aspects.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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