Job Description
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Position Purpose And Summary
As a member of Qualys Information Technology Leadership Team (ITLT), reporting directly to the CIO, this person is responsible for leading our applications delivery teams in addition to managing global application support. This role works with business & IT to provide direction and feedback to ensure the effective and efficient delivery of applications and business intelligence operations, solutions, and initiatives.
This role will ensure that IT processes and engagement locally, align and operate in harmony with processes and resources in other major locations in the US, EMEA and APJ.
Key Responsibilities
1. Business Applications
- Own the delivery of the Customer Relationship Management, ERP and Human Resource application platform and related applications ecosystem
- Build and maintain a team of developers and business system analysts for each functional area
- Establish a strong alignment with onshore counterpart and business stakeholders from the planning and execution standpoint
- Own the development, testing and support of the solution and ensure to deliver the quality to support the scale of business operations
- Drive effective collaborations between onshore and offshore teams along with business stakeholders
- Identify risks, issues, dependencies, and other blockers to successful delivery and help the team to overcome them
- Resource planning and allocation
3. Global Application Support & Sustain Operations
- Provide application & operations support for identified business functions.
- Build a customer focused application support organization that provides a key emphasis on providing a high-quality user experience that exceeds customer satisfaction.
- Drive optimization of service levels and interact directly with business & IT leadership to ensure key SLAs are met
- Work closely with business stakeholders and IT to ensure requests and incidents are prioritized and resolved per service levels and customer satisfaction
- Lead resolution of high priority incidents (root cause analysis) and ensure high level of communication with stakeholders
- Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
- Work with Release team to schedule and deploy systems changes to production; lead testing with application support team and define application runbooks
- Drive special initiatives to maintain stability and upgrade environments
- Guide application maintenance and help prioritize production tickets to implement continuous improvement initiatives
3. Leadership
- Develop and execute a comprehensive strategy for IT teams that align with the organization's goals and objectives.
- Serve as the primary representative for the Applications team at Pune site, driving local IT initiatives and ensuring alignment with global strategies.
- Standardize the delivery processes across IT including the use of the Atlassian / Jira platform to standardize intake processes, estimation, release planning, capacity planning, development status, testing status, and release planning.
- Foster a culture of continuous improvement, encouraging innovation and professional development within the team.
- Lead planning for Pune team including skills assessments, hiring, and key talent gaps in the organization
Candidate Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.
- 20+ years of overall experience, with a minimum of 5 years in a leadership role focused on enterprise applications and global support & release management within the Hi-Tech industry.
- Considerable knowledge of corporate policies and procedures
- Outstanding verbal and written communication skills to technical and non-technical audiences of various levels e.g., executive, management, individual contributors
- Proven track record of managing teams of different disciplines; technical, analytical and business
- Proven experience in managing large-scale application deployments and transformations.
- Excellent analytical, organizational, decision-making, problem-solving, team-building, project management, conflict management, negotiation and time management skills
- Strong understanding of enterprise software solutions (ERP, CRM, etc.) cloud technologies. Salesforce, workday and NetSuite experience will be a plus.
- Demonstrated success leading a large, multi-discipline team in an environment requiring a high degree of collaboration
- Proven ability to align the needs of customer and the business organization through leveraging the resources of diverse stakeholders
- Excellent interpersonal and communication skills, with the ability to engage and influence stakeholders at all levels.
- Experience in managing multicultural teams and working in a global environment.
- Comfortable working in a fast-paced, dynamic environment
- Demonstrated success recognizing strong performance and addressing performance concerns
