Sr. Cloud Services Project Manager

OPENTEXT 
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT:

OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information to gain better business insight, capitalize on opportunities to positively impact the business, improve process velocity, reduce risks related to information governance, and protect sensitive information and intellectual property from internal leaks and external threats. With growing volumes and a host of formats to manage and leverage, organizations need to bring structure to the unstructured. By doing so, they will be unleashing the power of information to drive faster decision-making, improved agility, strong security policies, and an increased ability to both exploit the opportunities and control the risks of enterprise information. OpenText provides solutions across the entire range of core EIM capabilities – sophisticated, secure, high-value, and cost-effective – onsite, via mobile devices, private cloud, or in the cloud.

WHAT THE ROLE OFFERS:

We’re looking for an enthusiastic, customer centric team player that thrives on providing the best possible experience for our clients. You’ll need excellent communication and organizational skills along with the ability to manage complex internal relationships while maintaining a calm, positive and supportive attitude.

You are the Project/Delivery Manager and manage delivery of the projects ,  manage customer , run weekly status calls, monthly SLA reporting, business reviews, issue tracking, reporting and cross functional communication with other OT development teams and Onshore Stakeholders.

WHAT YOU NEED TO SUCCEED:

• Own customer profiles and management of data from disparate systems; ensuring that all internal stakeholders have a single source of truth for the health and status of each customer

  
  

• Create comprehensive analytics and dashboards that reflect a 360°view of the customer

  
  

• Deliver updates and communications to internal & executives sponsors

  
  

• Build rapport and relationships with customers; ultimately achieving a trusted advisor relationship to be their voice within the OpenText walls

  
  

• Contribute to the continuous improvement and iteration of best-practices, process and templates of the Customer Success Manager role.

  
  

• Working with the Customer Experience team, creating and delivering relevant tailored customer outreaches that promote product usage, newsletters, customer user groups,webinars etc

  
  

• Customer management ;  ensure customer status is green

  
  

• Manage execution and delivery of the projects which includes weekly status calls, monthly SLA reporting, business reviews, issue tracking, reporting and cross functional communication with other OT development teams and Onshore Delivery Manager.

  
  

• Monitor queues

  
  

• Work with customer and stakeholders and assess the complexity of the work and participate in quoting and estimation.

  
  

• Assign work packets to Development Team; Ensure the deadline and SLA delivery dates are met; Ensure Quality of the deliverables.

  
  

• Ensure Mapping hours and elapsed days are meeting the target metrics.

  
  

• Conduct weekly/monthly status calls with customers

  
  

• Prepare monthly project reports.

  
  

Required Skills:

• Project Management Skills

  
  

• EDI knowledge

  
  

• B2B Solution Knowledge

  
  

• Customer Communication

  
  

• Stakeholder Communication

  
  

• Reporting and Metrics management

  
  

Education: BE/B.Tech /ME/ M.Tech/MCA

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.