Sr Business Support Manager
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Overview
As a leading global aerospace company, Boeing develops, manufactures and services commercial airplanes, defense products and space systems for customers in more than 150 countries. As a top U.S. exporter, the company leverages the talents of a global supplier base to advance economic opportunity, sustainability and community impact. Boeing’s diverse team is committed to innovating for the future, leading with sustainability, and cultivating a culture based on the company’s core values of safety, quality and integrity.
Technology for today and tomorrow
The Boeing India Engineering & Technology Center (BIETC) is a 5500+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.
People-driven culture
At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.
At Boeing, we are inclusive, diverse, and transformative.
With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.
Boeing Global Enterprise Services organization is responsible to lead, integrate and enable our Global Operations, providing high quality and agile services, driving operational excellence with local diverse teams and partners. As we continue to invest in our people, we are looking forward to strengthening our teams in India.
This Position of Sr Business Support Manager will be Responsible to manage a team of highly motivated individuals and be accountable to deliver first-level management activities within the site occupation including planning, analysis, project administration, property administration, facilities provisioning, engineering services including maintenance of plant & equipment. Develops and executes integrated cross functional departmental plans to enable site operations in adherence to Boeing policies and procedures and provides input on departmental business and technical strategies, goals, objectives. Collaborates with resources from within other Boeing departments / organizations to deliver the BGES SOW. Time to time provides help and support to Boeing engaged suppliers at site. Leads process innovation through continuous improvements ideas. Develops and maintains relationships and partnerships with customers, stakeholders, peers, business partners, cross functional teams and direct reports. Provides oversight and approval of technical approaches, products and processes. Participates in equipment make/buy decisions. Participates in supplier selection; provides technical oversight and integrates supplier activities. Manages, develops, motivates & inspires team members within and outside the circle of influence.
This position will be located at Bangalore, India.
Position Responsibilities:
To lead the on-site BGES team to cover all areas of responsibility
To use performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement
To supervise the work of engaged contractors/suppliers for all planned and reactive maintenance and small project works as & when required leveraging the Boeing organisational framework
Develop & manage the annual operating plan on time and budget
Implement standard site operating plans & identify areas of continuous improvement
Inspire the team to focus on sustainable operations through sustainability projects and engagement events
To calculate and compare costs for required good or services to achieve maximum value for money
To develop and lead plans for ensuring that the site uses resources in an efficient and sustainable manner including energy and water
To assist in planning for future development in line with the strategic objectives
To direct and plan essential central services such as security, maintenance, cleaning, waste disposal and recycling
To liaise with the security and IFM contractors and ensure that the objectives are being met for the provision of those services
Responsible for supporting the strategic and operational real estate activities for the site, including development of robust service delivery models and sustainment of food & transport services including delivering forecasted budget.
To ensure that the buildings in the site and the activities both on-site and off-site meet health and safety requirements
To ensure that buildings always remain compliant with the relevant statutory responsibilities
To maintain accurate records of planned maintenance and statutory inspections
To ensure that the relevant risk assessments are completed and reviewed regularly with concerned state holders and maintain accurate records of the same
To check that the agreed work by staff and/or contractors has been completed satisfactorily and following up on any deficiencies
To respond appropriately to emergencies or urgent issues as they arise both within and outside normal working hours
To assist in the development and maintenance of accurate records of site assets and equipment
Plan, lead & execute minor refurbishments as and when required at the site leveraging Boeing organisational framework and policies
Collaborate with project teams for seamless transition, handing over & taking over of facilities
Develop and implement facilities sustainment plans
Collaborate with security teams to maintain the site emergency plans, business contingency plans
Collaborate with business leads to proactively understand changing business needs and prepare operating plans to help meet the needs
Develop and implement innovative processes and projects that strive to reduce both short- and long-term operating costs and improve productivity and longevity, for both people and workplace systems.
Support the on-ground team in scaling events and hospitality function within the Workplace portfolio to provide a scaled service, considering all aspects of event details.
Stay informed about emerging trends and best practices in workplace operations, facilities management, and employee experience to drive innovation and excellence
Develop and implement energy and water conservation strategies involving direct staff, suppliers, other colleagues
Working with all stakeholders to implement strategies for limiting and reducing the Site’s environmental impact aligned to Boeing environment sustainability goals.
Competency
• Accountability and Responsibility
Demonstrates a willingness to accept responsibility and accountability for one's actions. Exhibits a moral, legal or mental accountability in areas of responsibility.
• Adaptability
Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements, and/or cultures.
• Change Management
Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitates the implementation and acceptance of change within the workplace.
• Continuous Improvement
Originates action to improve existing conditions and processes; uses appropriate methods to identify opportunities, implements solutions, and measures impact.
• Continuous Learning
Demonstrates an interest in personal learning and development. Seeks feedback from multiple sources about how to improve and develop; modifies behavior based on feedback or self-analysis of past mistakes. Takes steps to develop and maintain the knowledge, skill, and ability to perform.
• Planning and organizing
Effectively plan what is to be achieved and involve all relevant stakeholders. Anticipate important or critical events, identifying resource requirements and assigning responsibility for specific work, including deadlines and performance expectations. Demonstrate the use of information -gathering techniques, analyzing situations and identifying implications in order to make correct decisions. Demonstrate ability to monitor progress and to make changes as required.
• Strategic Decision Making
Obtains information and identifies key issues and relationships relevant to achieving a long-range goal or vision; commits to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.
• Systems Thinking
Ability to understand the big picture and the inter-relationships of all positions and activities in the system, including the impact of changes in one area on another area. This includes the ability to see and understand the inter-relationships between components of systems and plans, anticipate future events, and apply the principles of systems thinking to accelerate performance.
• People leadership
Demonstrates a commitment to the mission and motivation to combine the team’s energy and expertise to achieve a common objective. Understands the dynamics of effective teamwork in order to attain higher levels of performance. Demonstrates ability to work as a member of a team.
• Customer service
Demonstrate a deep commitment to customer service by always seeking to meet or exceed expectations
• Risk management
Understand physical risks to health and safety, financial risks, reputational and operational risks in relation to building operations; their potential impact on the site and the stakeholders and the risk avoidance and mitigations strategies available to manage the same.
• Financial Management
Ability to prepare annual budgets, report progress against budgets and introduce strategies to control any projected overspend
Employer will not sponsor applicants for employment visa status.
Basic Qualifications (Required Skills/Experience):
Minimum graduate qualification in Engineering or equivalent
A minimum of 12 to 15 years of progressive experience in managing complex business environments in areas of workplace services for large operations
Ability to engage with a diverse set of business and non-business stakeholders between external contractors / contingent staff / cross functional teams in a large individual campus or leased premise environment
Experience in managing compliances across building environments, health & safety and statutory requirements to comply with the law of the land
Ability to work effectively in a service-oriented environment, subject to frequently changing priorities, utilizing problem-solving skills and sound judgment.
Excellent interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds
A desire to aim for a continual improvement in services, management and maintenance of buildings and services. Proactive with a high level of initiative, capable of identifying new work and improvements independently
Smart in appearance and manner
Flexibility and readiness to undertake a wide range of tasks
Proficient in Microsoft Office
Willingness to work a flexible schedule across multiple time zones worldwide
Travel approximately 10%-15% of the time
Preferred Qualifications (Desired Skills/Experience ) :
Qualification in building & facilities management (e.g CFM) and/or qualification in business management (e.g MBA) will be an added advantage
Typical Education & Experience:
Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 17 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+ 16 years' related work experience.)
Relocation:
This position does offer relocation within INDIA.
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.
Relocation:
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Contingent Upon Award Program
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