Sutherland is seeking an attentive and goal-oriented person to join us as a Sr. Associate - Transaction Processing. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
1. Review open accounts from the daily Ageing report
2. Monitor and maintain the assigned accounts - Collection calls (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
3. Collect customer payments in accordance with payment due date and timely follow-up on payment arrangements
4. Monitor customer payments activity to ensure receivables are collected in a timely manner
5.Ensure timely escalation in case of non-payment or no response
6. Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
7. Identify issues attributing to account delinquency and discuss them with customers and escalate with client
8. Assists with the cleanup of UC's (unapplied credits), short paid invoices
9. Send Dunning letter to customers to make the payment of delinquent accounts
10.Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
11.Update Daily/Weekly trackers and perform self-quality check
12.Adherence to Control and Compliance
13. Act as a liaison between Customer, Sales, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
14. Follow and update the Standard Operating Procedure (SOP)
15. Active participation in Learning & Developments
16.Involve in Process Improvements and its implementation
17.Comply with all Internal and External Service Level Agreement & Key Performance Index requirements 18. Interact and Coordinate with the support functions teams
19. Preparing questionnaires along with training team for Internal Assessment
20.Adherence to Control and Compliance and collate related documents towards external / internal audit
21. Acting as a backup to the Team lead as and when required
Any graduate
All your information will be kept confidential according to EEO guidelines.