Sr Associate, Technical Professional Services

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Job Description

Role – Implementation Analyst – Deposit Solutions

About the Role:

The Implementation Associate will be responsible for the installation of Bank solutions applications, related services and managing production changes along with the initial support of these applications.  Implementation and initial support will be completed by remotely installing the applications and/or walking the client through the installation remotely.  The Implementation Associate will be required to work with directly with customers and FIs to provide updates, timelines, and product training through MS-Teams for these implementations.

The Implementation Associate will provide a proficient level of support during the implementation life cycle of these products and services.  This includes documenting any issues, testing, and providing resolutions.  After successful implementation the role requires providing customer support to these clients as needed until successful turnover is completed with the appropriate support team.

Essential Job Responsibilities: 

• Liaison with Fiserv clients, third party providers and other Fiserv Business Units to facilitate implementations.
• Assist in determining implementation requirements and deliverables based on client needs and project scope.
• Perform remote Fiserv application implementations.
• Provide follow-up product support for Fiserv’s clients via telephone, email, and other Fiserv contact channels.
• Deliver professional and timely client communications regarding project updates, ongoing support items and product implementation services.
• Thoroughly track, organize, and document all product implementation and support related activities.
• Ensure time is tracked and recorded accurately in the time tracking system.
• Develop and maintain a full understanding of Fiserv products, services, best practices, and company standards.
• Provide ongoing input to the continual improvement of implementation process and procedures.
• Consistently create a positive experience for Fiserv clients and colleagues that builds strong relationships and fosters client loyalty.
• Keep current with relevant industry trends and best practices.

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Essential Job Responsibilities: 

• Energetic, self-starter with a strong sense of ownership and accountability
• Strong organization skills with particular attention to detail and ability to take detailed notes.
• Ability to work within a team and across the organization to contribute towards a cooperative effort.
• Works efficiently and effectively without supervision; is self-disciplined and manages time effectively.
• Ability to meet or exceed customer needs and expectations while providing excellent service.
• Ability to deal with changes in technology/applications that can introduce significant elements of uncertainty and risk.
• Demonstrate the ability to maintain professionalism, good judgment, and adequate performance level while under pressure or in escalated situations.
• Identify project scope to avoid any scope creep impacting the project lifecycle and rework.
• Initiate kickoff meetings with business partners / stakeholders and share MOMs with all for transparency on project milestones.
• Provide timely project updates related testing, core changes, job listing approvals, on different project types related to maintenance requests, X9s, deconversions, CAR (MICR line) Changes, implementing SCO etc.
• Follow lead timings for every project phase for timely and successful completion to build client trust and satisfactions.

Required Qualifications:

• Graduate or equivalent Degree in any stream. (Computer Science, Management Information Systems, Finance, Accounting or Business is preferred).

Job Related Experience:

• 2-3 years of experience in customer facing projects / client support role or project coordination / project management.
• 2-3 years of experience in the IT service industry

Working Hours (IST):

• 17:30-02:30
• Monday through Friday

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.