Job Description
Career CategoryInformation SystemsJob DescriptionJoin Amgen’s Mission of Serving PatientsAt Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.What you will doLet’s do this. Let’s change the world. In this vital role you will assist with the design, configuration, deployment, and management of Amgen’s enterprise voice platforms. This role covers core platforms, including Cisco UCM, WebEx Calling, Microsoft Teams Meetings & Calling, and Video conference hardware The engineer works closely with IS managers, vendors, and business partners to translate business needs into technology solutions, deploy upgrades, and evaluate new products to align with Amgen’s strategic goals. Additionally, the role focuses on integrating new technologies and driving roadmaps to meet the evolving needs of the business.Roles & Responsibilities:Design and deploy voice platforms, including Cisco UCM, WebEx Calling, Microsoft Teams Calling, and WxCCE.Deploy and manage video conferencing systems, including Pexip, MS Teams Rooms, and Cisco codecs.Collaborate with business users and IS teams to align voice solutions with business needs.Identify and assess new technology products to enhance communication platforms and services.Manage and maintain digital signage systems, ensuring reliable content delivery.Monitor and troubleshoot SIP trunk connectivity and complex voice issues.Maintain system documentation to ensure reliability and continuity.Implement and troubleshoot AV networking protocols, including Dante, NDI, and SIPDrive the integration of emerging technologies with existing platforms to improve user experience and scalabilityInteracts with IS managers and vendors to identify and evaluate new technology products for their servicesPartners with business users to elicit and translate business requirements into technological solutionsDeploys or upgrades the system or technical solution to meet business requirements for functionality and reliabilityEstablish relationships with internal and external partners to drive road maps from our existing platforms to integrate with emerging technologiesWhat we expect of youWe are all different, yet we all use our unique contributions to serve patients.Basic Qualifications:Master’s degree with a 1 - 3 years of experience in Computer Science, IT or related field ORBachelor’s degree with 3 - 5 years of experience in Computer Science, IT or related field ORDiploma with 7-9 years of experience in Computer Science, IT or related fieldMust-Have Skills (Not more than 3 to 4):Expertise in Cisco UCM, Webex Calling, Microsoft Teams Calling, and Webex Contact Center (WxCCE).Experience with Pexip, MS Teams Rooms, and Cisco video solutions..Hands-on experience with Crestron, Extron, and Cisco equipment.Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization.Good-to-Have Skills:Work experience in the biotechnology or pharmaceutical industry.Degree in Computer Science, Information Systems, Engineering, or Life Sciences.Strong knowledge of information systems, IT infrastructure and network technologiesAbility to learn new technologies and be able to work and deliver high quality in a high pressure, fast paced environment.Knowledge of SD-WAN, firewalls, and load balancing for voice & video systems.Experience with cross-platform integration between voice, network, and cloud environments.Demonstrated ability to work in a global, matrixed organizational structureDemonstrated ability to work effectively in a fast-paced, dynamic environment.Understanding of ITIL processes and implementation.Experience working with an ITSM (Information Technology Service Management) platform for Incident / Asset Management and Service RequestsAn understanding of IT/OT concepts and cyber securityProfessional Certifications (please mention if the certification is preferred or mandatory for the role):SAFe Methodology (preferred)M365 Certified Collaboration EngineerCCNA CollaborationMCSECTS or equivalent AV certifications preferredSoft Skills:Excellent analytical and troubleshooting skillsExcellent written and verbal communications skills (English) in translating technology content into business-language at various levelsAbility to work effectively with global, virtual teamsHigh degree of initiative and self-motivationAbility to manage multiple priorities successfullyTeam-oriented, with a focus on achieving team goalsStrong problem-solving and analytical skills.Strong time and task management skills to estimate and successfully meet project timeline with ability to bring consistency and quality assurance across various projects.What you can expect of usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.Equal opportunity statementAmgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.Apply now for a career that defies imaginationObjects in your future are closer than they appear. Join us.careers.amgen.comAs an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation..
