Summary of Position:
Join our vibrant team and play a crucial role in shaping Alcon's Digital Cloud Products for ophthalmic medical devices. You'll design, manage, and improve cloud-based solutions, leading the way in automating pipelines, ensuring system resilience, and streamlining development processes. This role combines project management with hands-on technical expertise, making it perfect for someone passionate about cloud technology and its impact on healthcare.
Key Responsibilities:
Collaborating with the team to bring incidents, issues and requests to resolution
Conduct rigorous product evaluations and testing to identify and address performance bottlenecks
Develop and implement innovative solutions to improve product functionality and reliability
Provide technical support to internal teams (e.g., sales, customer success) regarding product capabilities
Partner with the product development team to translate customer needs into actionable product requirements
Creating technical documentation.
Key Requirements/Minimum Qualifications:
Bachelor's degree and 1+ years of relevant experience (or equivalent)
Experience in application support
Familiarity with Linux and Windows systems
Experience in building and deployments applications
Exceptional problem-solving and analytical skills
Detail-oriented with the ability to manage multiple tasks efficiently
Knowledge of ITSM, ITIL practices
Strong communication and collaboration skills
English language (min. B2) - daily work with global teams.
Bonus Points:
1+ year of software development experience
Experience in Application Performance Monitoring (APM) Tools
Experience in programming
AWS certification (Solutions Architect/Developer)
Work hours: 1 PM to 10 PM IST
Relocation assistance: Yes
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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.