Sr Assoc-Digital Product Mgmt

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold ourcompany valuesand powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Senior Associate - Network Product Development & Management

The Network & Acquirer Solutions (NAS) team is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and manage. NAS is unique within the Enterprise. We work across almost every American Express business unit as well as external partners, providers, and key industry stakeholders. We are known to be intellectually curious problem solvers as we tackle the most imperative initiatives facing the payments industry today, such as securing online transactions and enabling faster, more convenient ways to pay. A role within NAS will challenge you to broaden your skillset and industry acumen while giving you the chance to drive Enterprise growth and help deliver on our brand promise of trust, security and service.

Solution Enablement & Distribution team within NAS is driving a strategic, multi-year transformation to modernize the way our customers are onboarded to our Network, including the way they test and certify their capabilities before deploying them in Production for issuing or accepting Amex cards.

We are seeking aProduct Analyst, to drive & manage the core designs, requirements, enhancements and own theexecution of various testing activities of our state-of-art Testing & Certification solution (NGS – Next Generation Simulator) used by Amex’s customers (Merchants, Third-Party Processors, Network Acquirers, and Issuers) to validate their ability to process American Express credit card transactions in compliance with American Express standards.This includes setting the strategy of testing, defining future use cases, ensuring our current roadmap enables the business for the future, and identifying opportunities to provide differentiated & unique value to our Partners.

Key Responsibilities:-

1. Data Analysis:- Gather and analyze test data from various sources to extract actionable insights. Identify opportunities for product improvements based on data analysis.
2. Product Performance Evaluation:- Monitor key product metrics and performance indicators. Identify areas of improvement and recommend strategies for optimization.
3. User Experience Enhancement:- Collaborate with the team responsible for UI/UX design to improve the user experience of the product and recommend enhancements and features to improve user experience.
4. Requirement Gathering:- Collaborate with stakeholders to gather and document product requirements. Translate requirements into clear and actionable user stories or product specifications while discussing with broader scrum team.
5. Testing:- Plan and write test scenarios for authorization, batch to execute various types of testing (Functional, UI, Regression, UAT etc.) to evaluate the impact of changes or new features. Analyze and implement testing strategies to improve overall testing performance.
6. Reporting and Presentation:- Prepare testing reports and presentations to communicate insights, findings, and recommendations. Clearly articulate complex concepts in a concise and understandable manner. 

Skills Required for a Product Analyst:-

1. Minimum experience of 4-6 years of product analysis. Any Certification in product management will be a PLUS.
2. Cards & Payments Knowledge: Minimum 3 years of Strong working knowledge in Payments processes (Authorization, Clearing & Settlement, Disputes, Reconciliation, Point-of-Sale etc.) and understanding of how data flows across distributed systems using File transfer, API, and real-time messages. Alongside any expertise in running simulated transactions using variety of simulators would be preferred.
3. Communication: Excellent verbal and written communication skills.
4. Testing Knowledge: Good Experience of various software testing processes including automation of tests.
5. Product Management Tools: Working Knowledge of tools like JIRA, Rally etc.
6. Adaptability: Ability to self-govern, to be flexible, to prioritize and manage time to meet tight program deadlines.
7. Teamwork and Collaboration: Ability to work collaboratively with cross-functional teams, including product, program managers, developers & QA team members.
8. Problem-Solving: Ability to identify problems, gather relevant information, and propose practical solutions to improve product performance and user experience.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.