Sr Architect Service Now

Hello eager tech expert!

To create a better future, you need to think outside the box. That’s why we at Siemens need innovators who aren’t afraid to push boundaries to join our diverse team of tech gurus. Got what it takes? Then help us create lasting, positive impact!

Siemens Corporate Technology “India Tech Hub” is at the forefront of driving digital transformation and enabling the integration of artificial intelligence into the fabric of industrial solutions. As a pivotal innovation center, the Tech Hub is dedicated to harnessing the power of AI to revolutionize the future of work. With a focus on customer-centric solutions, Siemens India Tech Hub is a beacon for exploring industrial AI use cases, ensuring that Siemens remains a global leader in the digital era.

You’ll break new ground by:

• The Senior ServiceNow Architect will work closely with providers to design a cohesive framework of applications, integrations, data, security, SLAs, workflows, AI Adoption and processes. They will lead the technical design working group, provide technical assistance, and suggest improvements to ensure a secure, robust, and scalable platform.
• Define technical foundation in the ServiceNow Platform and design solutions that improve business outcomes.
• Be a technical expert across multiple services to guide Service Owners, partners, and internal team members to provide successful customer solutions.
• Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
• Define and Own platform governance frameworks to improve standard (Out-of-box) solution adoption.
• Design technical solutions based on service owner requirements and translate them into functional specifications.
• Review requirements for detailed estimation and maintain compliance with ServiceNow license data.
• Mentor and provide technical guidance to the provider team.
• Conduct provider meetings and review governance reports.
• Orchestrate service owner requirements and solutions, managing risks and challenges effectively.

You’re excited to build on your existing expertise, including:

• At least 10 years of overall experience with a strong background as a Senior Technical Lead/Architect.
• Active ServiceNow Certified Technical Architect (CTA).
• Active Certified Master Architect (CMA).
• Deep knowledge of ServiceNow solutions, including the ITSM, ITOM and CSDM products.
• Experience in ITIL Process Definition, Integration Solutions, and Architecture level configurations.
• Leadership in ServiceNow implementation projects and full lifecycle management.
• Expertise in ServiceNow custom application design, development, and deployment.
• Knowledge of ServiceNow modules (HRSD) and ITIL V3 foundation certification.
• Experience in architecting enterprise environments with multiple integration points.
• Strong analytical skills and effective collaboration with stakeholders.
• Advanced knowledge of CSDM & CMDB, Integration Hub, and Flow Designer.
• Experience on Employee Center design and widget usage.
• Proven expertise in designing and implementing complex ServiceNow solutions.
• Strong knowledge of JavaScript, HTML, CSS, and ServiceNow scripting languages.
• Exceptional problem-solving, communication, and leadership skills.
• Strong business-facing and consulting abilities.

Create a better #TomorrowWithUs! 

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. 

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. 

This role is based in Pune. You’ll also get to visit other locations in India and beyond, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with international team and working on global topics.