Senior Application Developer - Integrations

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Location: Bangalore, India

Summary:

Genesys is seeking a highly skilled and motivated Sr Application Developer to join our Enterprise Integrations team. The associate will play a crucial role in analyzing, designing, and implementing large complex integration solutions across various business systems using AWS services. This position requires a good understanding of AWS architecture and services, technical acumen, and the ability to contribute as individual contributor in large complex projects and providing technical coaching for employees/teams in their technical area.

Responsibilities

Design and Develop Integrations:

• Support the design and implementation of real-time and batch integrations using AWS services such as AWS Lambda, API Gateway, S3, SNS, SQS, and others.
• Assist senior developers by providing technical support and troubleshooting issues.
• Contribute to the Agile sprint objectives in the capacity of an individual contributor.
• Participate in code reviews and adhere to best practices and coding standards.

Collaboration and Communication

• Work with stakeholders to gather requirements and assist in translating them into technical specifications.
• Communicate effectively with team members and stakeholders to ensure smooth project execution

Performance Monitoring and Application Support

• Monitor the performance of integrations and report any issues
• Rectify any such issues reported on live integrations.
• Implement best practices for performance tuning and resource optimization.

Documentation

• Contribute to the creation and maintenance of comprehensive documentation for integrations, processes, and best practices.
• Share knowledge and insights with team members to promote a culture of continuous learning and improvement.

Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• Experience:
  • 4-6 years of experience of similar role.
  • Experience in designing and implementing integration solutions using AWS services.
  • Good understanding of enterprise integration patterns and best practices.
• Technical Skills:

• Proficiency in AWS services such as AWS Lambda, API Gateway, S3, SNS, SQS, etc.
• Experience with RESTful APIs, SOAP, and other web services.         
• Knowledge of data mapping, ETL processes, and data transformation techniques.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.