Job Description
Job Description:
Job Description:
- Excellent knowledge of Nexthink Infinity Platform
- Knowledge of creating remote actions, campaigns, and workflows
- Doing proactive analysis to bring improvement in DEX score.
- Creating relevant alerts, dashboards, and reports for the client.
- Creating Remote Actions specifically to fix common incidents.
- Creating custom scripts and custom dashboards.
- Excellent knowledge of NQL queries.
- Work on various reporting and analytics projects both with internal and external clients.
- Understand the customer’s business needs and gather and write the requirements.
- Complete project management activities according to the agreed services to be provided.
- Translate reporting needs into production reports and dashboards.
- Work across functional lines to strive for and ensure consistent data quality.
- Conduct continuous review of reports and identify opportunities for improvements with the aim of minimizing redundant reporting and development of single source of truth where possible.
- Develop and maintain dashboards to visualize data utilizing Power BI or PowerPoint
- Automate data preparation and report creation where possible.
- Development of ad-hoc reports as necessary
- Provide increased focus on analytics and emphasize providing valuable insights to drive improvement opportunities.
- Build an understanding of business and operational strategies and identify critical metrics required to support those strategies.
- Adapt in creating and maintaining project/activity management documentation.
- Provide technical advice and Lead as needed on projects - reporting solution analysis, proposal, creation, implementation/integration, and support.
- Ensure timely delivery of high-quality output for end users.
- Provide day-to-day support for ad-hoc analysis, reporting and troubleshooting support.
Basic Qualifications
- Minimum University degree
- At least 5 year of verifiable experience in a reporting and analytics-related position
- Ability to interact with the Clients, to understand the business needs to propose and create the solution.
- Experience in the following: Data Integration, Data Modelling, Visualization Tools (e.g., Power BI), SQL Server, SharePoint, MS Excel
- PowerShell coding, MAC Bash scripting
- Experience with the following: Nexthink tools
- Advanced troubleshooting, problem-solving and analytical skills.
- Leadership skills to interact well with client leadership, as well as internal leadership.
- Good communications skills
- Excellent organization and time management skills
- Ability to adapt to the varied corporate cultures and organizational structures of our customers.
- Project management skills
- Fluency in English
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