Job Description
Job Description:
Key Responsibilities:
Infrastructure Management:
- Oversee the deployment, monitoring, maintenance, and support of all IT infrastructure hosting services, including servers, storage, networks, and cloud services.
- Ensure high availability, performance, and scalability of infrastructure to meet business needs.
- Implement and manage robust backup, recovery, and disaster recovery plans.
Operational Excellence:
- Develop and enforce operational procedures, standards, and best practices for hosting services.
- Monitor and manage service levels, uptime, and performance metrics to ensure SLAs are met.
- Drive incident management and root cause analysis to resolve issues and prevent recurrence.
- Run bridge calls during the outages with standard procedures.
Security and Compliance:
- Ensure hosting environments comply with security policies, industry standards, and regulatory requirements.
- Implement and maintain security measures, including firewalls, intrusion detection systems, and data encryption.
- Conduct regular security audits and vulnerability assessments.
Strategic Planning and Implementation:
- Collaborate with senior management to define and implement the strategic roadmap for IT infrastructure hosting.
- Evaluate and recommend new technologies, tools, and methodologies to enhance infrastructure capabilities and efficiencies.
- Manage and optimize budget allocation for hosting services.
Vendor and Stakeholder Management:
- Establish and maintain relationships with key vendors, service providers, and stakeholders.
- Negotiate contracts, manage vendor performance, and ensure delivery of services as per agreed terms.
- Communicate effectively with business units to understand requirements and align infrastructure services accordingly.
Project Management:
- Lead infrastructure projects from initiation to completion, ensuring timely delivery within scope and budget.
- Coordinate with cross-functional teams to achieve project goals and objectives.
- Prepare and present project status reports to senior management.
Leadership and Team Management:
- Lead, mentor, and manage a team of IT infrastructure professionals, including system administrators, network engineers, and support staff.
- Foster a culture of continuous improvement, collaboration, and excellence within the team.
- Conduct regular performance reviews, provide feedback, and identify professional development opportunities for team members.
Qualifications and Experience:
- Bachelor’s degree in Computer Science, Information Technology, or a related field. A Master’s degree or relevant certifications (e.g., ITIL, PMP, CISSP) is a plus.
- 12+ years of experience in IT infrastructure management, with a focus on hosting services.
- Proven experience in leading and managing IT teams.
- In-depth knowledge of server, storage, networking, and cloud technologies.
- Strong understanding of security principles and compliance requirements.
- Excellent problem-solving, analytical, and decision-making skills.
- Effective communication and interpersonal skills.
Preferred Skills:
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
- Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud).
- Familiarity with DevOps practices and tools (e.g., Docker, Kubernetes, Ansible).
- Understanding of ITIL frameworks and best practices.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
