Sr Analyst I ERP Package Applications

Job Description:

The Senior Technical Consultant is an experienced multi-skilled professional, with hands on experience in ServiceNow ITOM implementations. He/she is a good team player, who is part of a team responsible for managing the act as an Advisory to our customers.

The ServiceNow consultant is motivated to take strong ownership on actions, to find innovative ways to improve the services’ agility and efficiency, and to continuously gain more skills.

Responsibilities

• Work with Clients, Functional and Technical teams to drive effective management of the application
• Ability to lead a team of consultants and deliver to the client
• Support and Manage System testing, as well as supporting the customer through User Acceptance Testing and Postproduction phase.
• Innovate ways to automate repetitive processes
• Think creatively to solve the user problem with holistic and simple solution
• Manage individual project priorities, deadlines and deliverables.
• Ensure compliance with the documented processes and procedures throughout the life cycle
• Create SOP documentation and update them to Implement best practices, standards and procedures including quality and delivery methodologies

Must have Skills and Qualifications

• Extensive experience (8-12 years) with ServiceNow ITOM modules, including CMDB. Discovery, Service Mapping, Event Management, and Orchestration.
• Strong proficiency in ServiceNow scripting (JavaScript)
• Demonstrated ability to lead complex ITOM projects from conception to completion, delivering measurable business value.
• CIS-Discovery and(or) CIS-Event Management certification preferred
• Excellent verbal, written and interpersonal communication skills.
• Ability to lead a team of consultants and take end-to-end ownership of project implementation tasks.
• Self-motivated, decisive, with the ability to adapt to change and competing demands.

Nice to Have skills

• Agile methodologies
• Scrum framework
• Process Development and Improvement

About DXC Technology

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.technology.

Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills. Other duties may be added, or this description amended at any time.     

Please Note

To satisfy our contractual obligations with clients, the candidate will be required to pass standard Criminal Records checks. Additional background checks may be required by certain customers. You will also be required to agree to DXC’s Confidentiality, Non-Solicitation, and Conflict of Interest Agreements.

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, marital status, sex, sexual orientation/gender identity, age (40 or over), or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

Job – Services – DXC Level 10

Primary Location – IN

Schedule - Full-time

Shift – Occasional shift work required

Travel – Yes; 10% or less

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