Job Title:
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and Key Responsibilities:
● Escalation point for Tier 1 Engineers
●Provide advanced level network/service support
● Provide network continuity supporting relevant technologies in the business.
● Ensure issue resolution by taking ownership of all critical network issues
● Manage Shift Performance
● Develop or contribute to the postmortem data collection efforts and documentation of the history
of the event.
● Act as the point of contact (POC) for all network/system maintenance. As such, will be
responsible to ensure there is appropriate support available to complete the scheduled
maintenance during the nightly window.
● Report operational state of the network on a daily, weekly, and monthly basis.
● Provide feedback to the NOC Supervisor and NOC Manager on all the pain-points, gaps and
challenges during the shift.
● Escalate to appropriate Operations teams for high-level issues or catastrophic
events (e.g. whole network element goes down, system-wide incidents/outages).
● Review of NOC Tier 1’s recommendations in preventing recurrence of network issues
● Continuously seek for process improvements
● Represent Tier 1 in meetings with external groups
● Conduct tech talks /knowledge sharing on new network design/technologies deployed on the
network
● Independently creates projects that are beneficial for the stability and availability of the corporate network
● Deep understanding of the network design and ability to troubleshoot 95% of the issues
Key Skills and knowledge:
● +5 years and above experience in troubleshooting and working in a network/service provider
● Industry standard certifications preferred (CCNP, JNCIP, JNCIS, ACMP).
● Consultant/ Senior Network Engineer
● Knowledge of TCP/IP fundamentals and commonly used network protocols (MPLS, IPv6, OSPF, BGP).
● Knowledge of network standards and practices.
● Experience in dealing with users.
● Strong and advance knowledge of network troubleshooting tools, and monitoring platforms.
● Maintain a high sense of urgency while staying cool under pressure.
● Team-oriented, quick learner and adapt to changes.
Educational qualification:Graduate
Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Location:
Language Requirements:
Time Type:
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