Job Description
About the Client:
Our Clinet leading specialty e-retailer, offering consumer products, vacations, online services & various other voluntary benefit programs.
About the Role:
Experience: 3 - 6 years
Location: Chennai
Responsibilities:
- Analyze and resolve customer issues, identifying root causes and proposing solutions.
- Develop and implement preventative procedures and controls.
- Prioritize and resolve application issues, escalating to Level 3 when necessary.
- Handle IT tickets and ensure timely completion according to SLAs.
- Conduct root cause analysis for recurring issues and implement preventive measures.
- Participate in documentation processes and testing during incidents or deployments, including after-hours support.
Must-Have:
- 6+ years of IT experience with expertise in Oracle/SQL Server, including SQL query writing, PL/SQL, and SQL concepts (procedures, packages, triggers).
- Strong experience in production L3 support in Oracle/Java/Linux environments.
- Hands-on experience with Java/J2EE programming, diagnostics, and basic Linux skills.
- Technical knowledge of Service-Oriented Architecture, Middleware, Messaging, API, and Application services.
If you're interested in this opportunity and believe your skills align with the requirements, please share your profile at [email protected].
Job Details
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Job Location
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India
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Company Industry
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Other Business Support Services
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Company Type
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Recruitment Agency
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Employment Type
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Unspecified
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Monthly Salary Range
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Unspecified
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Number of Vacancies
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Unspecified