At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
Role Details
Ensures the successful delivery in the daily production schedule which requires a Monday-Friday US EST working schedule.
Build and maintain a proficient subject matter knowledge of all Channel Lineups related applications, processes, data, and SLA’s.
Author and interpret report out material, compliance processes, SOP/SOW’s, process maps, context diagrams, and value streams as needed for MRC Accreditation Process.
Train and certify (where applicable) on business policy and standard operating procedures.
Develop Reference strategies and processes to ensure product quality and client satisfaction, and lead continuous improvement of products, processes, and/or services.
Provide counsel, subject matter expertise, and direction to the business unit.
Develop and report key performance metrics that provide insight into operations health and control, and that align with client/market needs.
Serve as Operations liaison, partnering with Data Science, Engineering, Infrastructure, Application Development, Testing & Validation, Client Service & Product Leadership stakeholders as needed.
Scope & author business requirements for new or existing systems within area of expertise.
Plan & document user acceptance testing for Operations, including an ability to author/validate operations based test material & understand software testing concepts.
Issuetrak process and/or via Client Service Rep’s Research and respond to E&Y Auditing requests to meet established SLAs
Role Qualifications
Proficient working knowledge/experience of US Television Channel Lineups or related systems & applications.
Ability to access and query MDL.
BA/BS degree or equivalent demonstrated experience.
1-2 years of process/data/resource management experience.
1 years of client facing communication experience
Ability to lead, facilitate & communicate clearly, tactfully & professionally.
Ability to develop compelling & persuasive presentation material.
Strong interpersonal and organizational communication skills that develop effective relationships with stakeholders.
Proficiency with Google Suite and MS Office Products.
