SQ Warranty Engineer

Req ID:463811 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Job Mission :

• Manage operationally the problem solving for quality issues appearing in revenue service related to externally purchased parts
• Be involved once the characterization of the issue is done until the REX is captured.
• Work on behalf of the Project warranty Manager who remains accountable for the achievement of the project reliability targets and charge back of CONQ (Cost of Non Quality).

The SQ warranty Engineer leads Supplier quality warranty activities for his project :

• Is the interface between Alstom team and external suppliers for problem solving of supplier quality issues occurring in revenue services
• Leads progress & monitors the completion of containment, corrective action and solution implementation as defined
• Ensure Supplier quality portal is properly used for Supplier quality warranty issues, including the proper notifications of issues to suppliers
• Supports the project to achieve K1 (safety related quality issues), K2 (quality issues with high impact on customer’s operations) problem solving target
• Manages supplier performance during Warranty with a dynamic escalation process (Yellow, Red in & out)
• Supports procurement and contract manager to consolidate CONQ (Cost of Non-Quality) for claim recovery / back charge process
• Reports / Escalates to SQ Warranty manager (at Region or global level) to unblock critical situations.
• Implements the proper organization (way of working, warranty process, people, management routines, budget) in each depot and reacts in case of difficulties or quality drift. Manages its team (*)

The SQ warranty Engineer leads the problem solving from characterization of the issue till root cause is identified and solution defined with the external suppliers:

• Verifies the quality of the description and characterization done by Alstom team, complement as necessary to ensure the right understanding of the issue
• Formally notifies the issue to the supplier
• Ensures that the containment action is defined and implemented
• Ensures the root cause is validated and the solution will address the root cause.
• Periodically follows up with the supplier the action plan.
• Alerts the Project Warranty Manager in case of drift
• Ensures Return on Experience (REX) is captured and shared across projects and corrective action deployed in all related project

Supports reliability growth activity with the project in warranty period

• Ensures early capture of quality issues during Test & Commissioning phases and start of revenue services activities
• Mobilizes suppliers for quick & efficient solving of issues

Competencies & Skills

• Strong leadership with communication and influencing skills

• International and multi-cultural mindset
• Fluent in English
• Ability to work in a matrix organization
• Autonomous & Rigorous
• Continuous improvement mindset and customer oriented
• Planning oriented
• Structured, rigorous and logical thinking
• Team management 

Educational Requirements

BE or B.Tech from Reputed University ( Electrcials, Mechanicals, Electrical & Electronics , Eletronics and instrumentation) 

Technical Skills:

• 3 to 5 years of experience in engineering, validation, field reliability growth (*10 years for Manager)
• Knowledge of railway industry (norms, certifications…)
• Problem solving method
• Quality analysis tools (8D, Ishikawa)
• Knowledgeable of Industrial fields, Supplier Quality, Production, Quality, Procurement or equivalent
• Understanding of technical interdependencies
• Audit

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.