Specialist - User Support - Global Service Centre

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.  With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. 

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change what's possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose: 

As a Global Supplier Support Specialist, you will play a pivotal role in managing and enhancing our global supplier support activities. From facilitating registration processes to navigating online portals and responding to tenders, your expertise will drive efficiency and excellence in supplier interactions. This role requires flexibility and adaptability to varying shifts and demands.

Designation: Specialist

Base Location: Navi Mumbai

Reporting to: Deputy General Manager- GSC- Finance

Key Role Responsibilities:

• Provide technical support and troubleshooting to global vendors on registration processes, profile management, requalification procedures, and portal navigation. 
• Respond promptly and effectively to online tenders (RFQs), ensuring accurate and timely submissions. 
• Facilitate invoice creation and document control processes, maintaining meticulous attention to detail. 
• Collaborate closely with cross-functional teams to ensure customer-centric outcomes and value-driven solutions. 
• Demonstrate strong communication skills in English, with proficiency in Arabic considered advantageous. 
• Utilize problem-solving abilities to address vendor queries and resolve issues promptly and effectively. 
• Leverage data analytics to generate insights and optimize supplier support processes. 
• Work autonomously with a proactive approach, demonstrating initiative and ownership in day-to-day activities. 
• Maintain a strong focus on time management and organizational skills, effectively managing multiple tasks and priorities.

Skills & Competencies: 

• 2-5 years of successful experience in procurement or vendor management roles, preferably within a large multinational organization. 
• Demonstrable track record of achievement in supplier management and service-oriented environments. 
• Proficiency in e-sourcing applications and experience with reporting and data analytics. 
• Strong organizational background with a keen attention to detail. 
• Certification or working towards CPS qualification is advantageous. 
• Flexibility to work in different time zones and shifts. 
• Strong communication and interpersonal skills, with the ability to effectively engage with users across various regions. 
• Excellent problem-solving skills, with the ability to analyze situations, identify issues, and propose effective solutions.

Education & Qualifications: 

• Bachelor's degree and above.

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.