Company:MercerDescription:
Mercer is seeking candidates for the following position based in the DLF, Gurugram office:
Specialist - Metrics, Analytics & Reporting
What can you expect?
Mercer is the global leader for trusted human capital services and products. The Health Delivery team at Mercer delivers a comprehensive suite of Health solutions across geographic boundaries, offering solutions globally.
The incumbent in this role will ensure world-class service delivery to the UK clients. This position is responsible for various professional activities for assigned moderate portfolios, including processing and technical checks of transaction, administration of Healthcare & Protection policies (covering Renewal and Market Review process). The role will focus on:
- Processing and quality checking
- Handling tasks for UK health insurance products – like GLA, GIP, PMI, Dental, etc
- Interpretation of policy terms and client requirements to draft Renewal or Market Review Report
- Good understanding of claims Underwriting process
- Effective communication with clients, colleagues, and providers
- Enter, validate and provide data analysis for various data used in renewal process (employee headcount movement, claim history, underwriting details, premium changes etc.)
- Prepare various documents that are used in placement process and distributed by local client contacts to clients (Proposals, RFQ, Confirmation of Placement, Renewal Report, e-mails
- Creating reports, perform data analysis, including presentation of data insights.
- Ownership of delivery on assigned work through self-planning and monitoring of all activities
- Ensure quality of own work through right first-time approach
- Preparation of various process reports as and when delegated by managers.
- Mentoring and coaching new hires
- Updating and maintaining process documentations (e.g. SOPs, PMAPs, Exception Tracker etc.)
- Transition of new processes / work types
What is in it for you?
- Medical insurance, personal accident insurance, group term life insurance from the day you join us.
- 10 holidays along with 20 earned leaves, 7 sick leaves and 7 casual leaves in a calendar year
- Shared Transport (Provided the address falls in service zone)
We will count on you to:
Operational Activities:
- Responsible for transactions processing and quality check
- Managing daily inventory and allocating work within the team
- Tracking the inventory status and sharing day end report with managers
- Providing floor support to colleagues
- SPOC for any process related updates and queries
- Timely communication to managers for any issues or help needed.
- Adhere to UK Health processes.
- Ownership of delivery of tasks and client portfolio
- Proactively manage own workload
- Partner with internal/ external stakeholders to achieve best service for client.
- Dealing with client and member queries (verbal and written), as appropriate in line with service level agreements to ensure timely client delivery.
- Champion continuous improvement within your team/location
- Develop and maintain appropriate technical knowledge.
- Support revenue reporting activity as appropriate.
- Quality checking of colleagues work to ensure accuracy.
- Ability to work independently and as part of a team.
- Ability to establish and maintain relationships with both internal and external stakeholders.
- Good planning and organisation skills and ability to work to deadlines.
- Ability to prioritise own workloads.
- Accuracy and attention to detail
- Manage multiple clients demands on a daily basis.
- Attend client meetings as requires.
- Manage client relationships to support retention & growth.
- Training and technical referral for colleagues
- Excellent planning and organisation skills with ability to work to numerous deadlines.
- Manage multiple clients demands on a daily basis.
- Coaching of colleagues
Reporting work:
- All process related updates and exceptions are captured and reported out on timely basis
- Updating and maintaining Rejects/Errors data and share the analysis with managers
- Helping managers in process relate reports (e.g. Weekly, Monthly Dashboard)
- Ensure all adhoc reports are prepared as and when requested
- Good skills in creating attractive dashboards using Excel, Power Point, etc.
Support new transitions:
- Responsible for leading transition calls and support knowledge transfer
- Creating and maintaining process documents (e.g. SOPs, Process Maps etc.)
- Ensure adherence to communication calendar.
- Imparting process trainings to team members
What you need to have:
- Graduation in any stream
- 3-5 years’ experience
- Health products knowledge for UK Markets (preferred)
- Good Interpretation and decision-making skills.
- Strong command on MS office applications (Word, PowerPoint)
- Advanced knowledge of MS Excel (must)
- VBA knowledge will be an added advantage.
- Strong communication skills, both verbal and written
- Advanced Logical, Data Analytical & Data Mining skills
- Proficient in arithmetic calculations
- Strong analytical, research and problem-solving skills, attention to details
- Knowledge of tools – HBB, GBMA (preferred)
What makes you stand out?
- Good knowledge and experience in health insurance
- Strong Communication Skills
- Strong analytical, research and problem-solving skills, attention to details
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
